ARCADE GAME TECHNICIAN/CUSTOMER SUPPORT

Firstpost; Illinois; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the amusement machine industry is seeking a Technician to provide technical support and warehouse duties. This role involves customer interaction, machine repair, and maintenance, requiring strong organizational skills and technical knowledge. The position offers a dynamic environment with responsibilities that include troubleshooting and providing the best customer service for amusement machines.

Qualifications

• Must demonstrate understanding of amusement machine function and assembly.
• Have basic electronics training.
• Ability to lift at least 50 pounds.

Responsibilities

• Responsible for technical support and maintenance of amusement machines.
• Interact with customers to ensure service quality.
• Submit weekly status reports to department head.

Skills

Organizational skills

Multitasking

Customer service skills

Troubleshooting

Communication skills

Education

High school diploma or GED

Tools

Multi meter

Hand tools

Forklift

Pallet jack

Job description

Description:

Reporting to the Warehouse Supervisor this salaried position provides customer facing technical support to amusement machine products and performs warehouse duties to achieve optimum storage, fulfillment and servicing of RBCC products. This position is primarily located in our warehouse.

Responsibilities:

• Responsible for any and all technical aspects of RBCC product line. This includes any game or product under the RBCC umbrella. This involves unloading, unpacking, storing, technical setup, repacking, and shipping of game units.
• Technician will be responsible for the repair and maintenance of all test and development games both in house and at various test locations. This requires having a working understanding of system functionality for all RBCC games. Technician must have the ability to accurately troubleshoot electronic systems to board level.
• Interact with customers and Warehouse Supervisor to provide the highest level of customer service
• Technician will oversee field test units for all RBCC products. Duties will include location set up of games and servicing of all test games while on location. Technician must use diagnostic and analytical skills to troubleshoot game issues prior to traveling to a location. Technician must have good communication skills. Technician must be organized and have all tools and parts needed for a given repair or replacement while on location. Technician must convey any follow- up information to appropriate location personnel as well as RBCC personnel.
• Must have a valid driver’s license and be willing to do minimal travel. Technician must be willing to work occasional evenings, weekends and holidays as necessary.
• Technician will be responsible for assisting on an as needed basis with game testing, light moving of games and equipment, and light office maintenance such as furniture assembly, moving, picture hanging etc.
• Technician will submit a weekly written status report to the department head weekly, due each Friday.
• Technician’s core hours are from 10:00 AM to 6:00 PM Monday thru Friday.

Requirements:

Must have a high school diploma or GED

Must demonstrate an understanding of coin-operated amusement machine function and assembly.

Excellent organizational and multitasking abilities

Excellent customer service skills – via phone, email or in person

Must demonstrate an understanding of basic electronics and have basic electronics training

Must be able to use a multi meter

Must understand proper use of hand tools

Must have good written and verbal communication skills

Must possess a valid driver’s license.

Must be able to lift at least 50 pounds and stand for extended periods.

Ability to operate warehouse equipment –forklift and pallet jack is preferred.

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