ARC Team Associate

FirstService Residential; Charlotte (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Architectural Modifications (ARC) Specialist to support a regional operations team. You will manage the full-cycle architectural review process, serve as a liaison among residents, community managers, and board/committee members, and ensure timely, accurate handling of applications and communications.

The role emphasizes attention to detail, proficiency with internal systems, and high-quality customer service while coordinating with multiple teams to

Qualifications

• Clear and effective written and verbal communication
• Ability to work with residents, managers and board members
• Strong organizational skills and attention to detail
• Proficient with MS Office and internal systems
• Demonstrated problem solving and time management abilities

Responsibilities

• Process architectural modification applications in a timely manner
• Correspond with residents, applicants, managers, and boards/committees
• Scan/upload applications to internal systems and track status
• Coordinate deposits/chargebacks through AR processes
• Ensure applications are complete before submission
• Relay board/committee decisions to applicants
• Maintain accurate records in internal systems and meet timelines
• Respond to ARC-related inquiries from homeowners and boards/committees
• Collaborate with Community Association Managers and Regional Operations
• Follow established policies and procedures

Skills

Communication skills

Independent work

Customer service

Detail oriented

Microsoft Office

Database navigation

Time management

Team collaboration

Problem solving

Tools

MS Office

Connect

SmartWebs

ZenDesk

Job description

Description

Job Overview:

The Architectural Modifications (ARC) Specialist is part of the regional operations team and is responsible for execution of processes in support of the property management team and regional operations. The ARC Specialist facilitates the architectural review process full-cycle, from applicant questions through board/committee decisions. The specialist serves as a liaison between residents, community managers, board/committee members, and fellow team members. Attention to detail, proper utilization of our systems, and great customer service is essential to this role. As part of the regional operations team covering a variety of community association support functions, other specialty roles may be assigned based on need as determined by your supervisor.

Your Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Processing of architectural modification applications:
• Correspondence with residents, applicants, community managers, internal teams, and board/committee members
• Scanning and uploading of applications to internal systems
• Processing deposits/chargebacks through Accounts Receivable processes
• Ensuring submitted applications are complete
• Providing submitted applications to boards/committees
• Facilitating collection of additional information requested by boards/committees
• Relaying board/committee decisions to applicants
• Maintaining accurate application and correspondence status and details in internal systems.
• Monitoring community-required timelines for application decisions, following up with boards/committees and managers as needed.
• Processing of ARC mail (USPS mail, faxes, email).
• Scanning and uploading of ARC files to internal systems.
• Professionally responding to ARC-related homeowner inquiries as needed.
• Professionally responding to board/committee inquiries as needed.
• Interact and establish professional relationships with Community Association Managers, Regional Operations team members, and other colleagues.
• Collaborate with internal team to ensure highest level of service is provided.
• Follow established policy and procedures.
• Additional assignments and duties as may be assigned from time to time by supervisor.
• Practices and adheres to FirstService Residential Global Service Standards.
• Always conducts business with the highest standards of personal, professional and ethical conduct.
• Performs or assists with any operations required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follows all policies and Standard Operating Procedures as instructed by Management.
• Performs any range of special projects, tasks and other related duties as assigned.

Knowledge, Skills & Proficiencies

• Strong verbal and written communication skills.
• Ability to work independently and with minimum supervision in a fast pace environment.
• Ability to interact with owners, residents and internal associates.
• Ability to work alongside team members to assist in troubleshooting and problem solving.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Tools & Equipment Used

• Computer with Dual Monitor
• Software including MS Office, Connect, SmartWebs, ZenDesk
• Telephone/Cell Phone
• Copy/Scanner/Fax Machine

Physical Requirements & Working Environment

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$19.00-$21.00

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.