ARC Production Store Manager

The Salvation Army; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

The Salvation Army seeks a Production Store Manager to foster a welcoming work environment, manage staff, and achieve sales goals. The role includes overseeing store operations, ensuring compliance with policies, and maintaining strong customer and donor relationships. Ideal candidates have strong leadership skills and retail management experience.

Qualifications

• Experience in sales preferred.
• Flexibility to work at any store location under supervision.

Responsibilities

• Create a hospitable work environment and maintain customer relationships.
• Ensure compliance with operational policies and procedures.
• Participate in hiring and conduct staff evaluations.

Skills

Leadership

Sales Management

Communication

Financial Reporting

Education

High school diploma or equivalent

Job description

Overview

The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods, we provide financial support to assist men and women with social and spiritual challenges. Our in-residence rehabilitation program offers basic necessities, including a clean and healthy living environment, nutritious food, work therapy, leisure activities, counseling, and spiritual guidance. Our focus is on developing life skills and fostering a personal relationship with God through Jesus Christ. Each team member contributes to recycling goods that help repair broken lives.

The Salvation Army ARC is seeking a Production Store Manager who will create a welcoming work environment and foster excellent customer and donor relationships to motivate staff and achieve sales goals.

Responsibilities

• Create a pleasant and hospitable work environment and maintain good customer and donor relationships.
• Ensure compliance with the Guide to Thrift Store & Donation Centers Operations manual and all policies and procedures, including issuing warnings when necessary.
• Meet sales, production, and expense goals to ensure profitability.
• Manage the display of merchandise from the production area to the sales floor.
• Participate in hiring processes, including reviewing applications and conducting interviews, then recommend candidates to the appropriate supervisor.
• Conduct regular performance evaluations and recommend training for staff as needed.
• Hold monthly staff and safety meetings, ensuring compliance with safety policies and regulations.
• Schedule staff to ensure full coverage, including posting weekly work schedules with assignments, breaks, and vacations.
• Process payroll biweekly, including signatures, absenteeism, and overtime.
• Order merchandise to maintain stock levels, ensuring compliance with the Rag Out Calendar.
• Provide training and supervision to new and existing employees and unpaid staff.
• Manage cash receipts and banking procedures, safeguarding funds at all times.
• Complete and submit sales reports and paperwork to the finance department daily.
• Report site visits and communications from OSHA, CPSC, and local inspectors, verifying credentials.
• Participate in manager and production meetings, communicating policies and updates to staff.
• Protect property and report hazards or damages.
• Oversee work therapy programs, providing guidance and supervision to beneficiaries.
• Supervise Warehouse Coordinator in areas with truck and bailing operations.
• Perform other duties as assigned by the Store Supervisor or Administrator.

Qualifications

• High school diploma or equivalent.
• Experience in sales preferred.
• Ability to lead, manage, and motivate others.
• Ability to interpret income and expense reports.
• Excellent communication skills.
• Flexibility to work at any store location under the supervision of this ARC Center.