AR Specialist

Johnstone Supply; Grand Prairie (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with employer match

Health insurance

Dental & Vision coverage

Job summary

Johnstone Supply, a leading HVACR distributor, is seeking an Accounts Receivable Specialist to ensure accurate payment application and record-keeping. You will resolve discrepancies, post cash receipts, and support audits while partnering with GL, collections, and sales teams.

Ideal candidates have a high school diploma and 5+ years of AR experience, with strong Excel skills and attention to detail. This role offers an on-site position in Grand Prairie, TX with competitive benefits.

Qualifications

• High school diploma or GED; 5+ years related experience or training.
• Strong computer skills; proficient in Word, Excel, Outlook.
• Ability to follow SOPs and work under deadlines.

Responsibilities

• Investigate, research, and resolve payment discrepancies and related concerns.
• Communicate questionable or high-risk account activity to management.
• Respond to inquiries regarding accounts receivable and payments.
• Maintain organized AR files and records.
• Assist with audits and gathering required documentation.
• Collaborate with collections, sales, and customers to resolve issues.
• Post daily cash receipts to customer accounts with accuracy.

Skills

Attention to detail

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

Responsible for accuracy in processing, monitoring and safeguarding customer payments to the correct invoices/customer account, resolve payment discrepancies, maintain customer records in accordance with company procedures and policies.

Core Responsibilities

• Investigate, research, and resolve payment discrepancies and related concerns.
• Communicate questionable or high-risk account activity to management.
• Respond to incoming inquiries from internal and external customers regarding accounts receivable and payments.
• Maintain accurate and organized accounts receivable customer files and records.
• Assist with audit support, including gathering and extracting required documentation.
• Perform additional duties and special projects as assigned by management.
• Provide support to other AR team members (e.g., Cash Application / Credit functions) as needed.
• Ensure adherence to all Accounts Receivable policies, procedures, and internal controls.
• Perform special projects, audits, and analytics at the branch level, including developing and presenting recommendations.

Adjacent responsibilities dependent on business unit, department, location, and/or manager:

• Review customer invoices and monthly statements for accuracy.
• Apply customer payments, including credit card transactions.
• Proactively contact customers to resolve payment discrepancies.
• Review aging reports to identify accounts at risk for delayed or non-payment.
• Assist management in evaluating customer creditworthiness and credit extension decisions.
• Post daily cash receipts (ACH, checks) to customer accounts with a high degree of accuracy.
• Partner with GL/accounting teams to review and reconcile bank statements.
• Collaborate cross-functionally with collections, sales, and customers to resolve payment issues.

Qualifications

• High school diploma or general education degree (GED); At least five years of related experience or training; or equivalent combination of education and experience.
• Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.
• Strong computer skills; including proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, rate, ratio, and percentage.
• Ability to consistently follow company standard operating procedures.
• Ability to do repetitive work and work under tight deadline pressures.
• Ability to maintain organized work processes, materials, and files.
• Ability to self-start and maintain a high degree of attention to detail.
• Ability to recognize priorities and organize workload accordingly.
• Strong Interpersonal Skills: Ability to listen and converse in a clear, concise, and professional manner.
• Ability to demonstrate considerable tact and diplomacy in dealing with others.
• Ability to work within a team-based environment, and work independently.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay - we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.