AR Research Specialist

Globus Medical Inc; Collegeville (PA); On-site; USD 30,000 - 48,000; Full time

Job summary

Globus Medical is seeking an AR Research Specialist to identify and contact our hospital customers to resolve discrepant orders and collect receivables under agreed payment terms.

The role focuses on improving Days Sales Outstanding (DSO) and PO collection, collaborating with Sales, Pricing, and IT to enhance visibility and efficiency in the order-to-cash process. A strong customer service mindset is essential.

Qualifications

• Previous invoicing, collections, sales administration, or customer service experience.
• Experience with accounts receivable and/or invoice reconciliation required.
• Detail oriented and well organized.
• Excellent communication skills.
• Worked with internal and external customers.
• Comfortable speaking with external customers to resolve invoice issues.
• Positive attitude and client driven.
• Ability to work in fast paced environment.
• Requires knowledge of Microsoft Office applications (MS Excel fluency a plus).
• Multi-tasking abilities required for successful job completion.
• Team player capable of working in a deadline dictated environment.
• Self-leadership skills required.
• Dashboard development and Excel modelling, plus.
• Prior Shared Services experience, a plus.
• Associate degree or bachelor's degree preferred.

Responsibilities

• Review and monitor customer pending invoices log and work to resolve discrepancies.
• Monitor discrepancy queue within GlobusOne daily and resolve pending invoice issues.
• Follow up with sales, pricing, invoicing and collections on pending invoices.
• Build consensus and support with key process stakeholders to establish timelines and deadlines for resolution.
• Work with IT teams to create visibility on a pending invoice dashboard.
• Develop positive relationships with customers and sales reps.
• Provide recommendations to improve order-to-cash process.
• Participate in special projects as needed.

Skills

Invoicing

Collections

CRM

Excel

MS Office

Communication

Education

Associate degree or bachelor's degree preferred

Tools

Microsoft Excel

GlobusOne system

Job description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Position Summary:

The AR Research Specialist will work to identify and contact our customers (hospitals) to identify and resolve discrepant orders. This position will develop a positive relationship with our customers to collect receivables according to the agreed-upon payment terms, as well as to resolve discrepancies on POs in order to bill the customer and obtain full payment. The AR Research Specialist will make managers aware of any problems affecting their relationship with the customers, and he or she will work with the Accounts Receivable Processing team to maintain department standards for Days Sales Outstanding (DSO), aged receivables, and PO collection.

Essential Functions:

• Reviews and monitors of customer pending invoices log and work to resolve discrepancies
• Monitors’ discrepancy queue within GlobusOne daily and resolve pending invoice issues.
• Follows up with respective departments on pending invoices (e.g. sales, pricing, invoicing and collections)
• Build consensus and support with key process stakeholders to establish timelines and deadlines for resolution.
• Works with respective IT teams to create visibility and transparency on a pending invoice dashboard.
• Develops positive relationships with customers and sales reps.
• Provides recommendations to improve order to cash process.
• Participates in special projects as needed.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• Previous invoicing, collections, sales administration, or customer service experience
• Experience with account receivable and/or invoice reconciliation required.
• Detail oriented and well organized.
• Excellent communication skills
• Worked with internal and external customers.
• Comfortable with speaking with external customers to resolve invoice issues.
• Positive attitude and client driven.
• Ability to work in fast paced environment.
• Requires knowledge of Microsoft Office applications (MS Excel fluency a plus)
• Multi-tasking abilities required for successful job completion.
• Team player capable of working in a deadline dictated environment.
• Self-leadership skills required.
• Dashboard development and excel modelling, plus.
• Prior Shared Services experience, a plus.
• Associate degree or bachelor's degree preferred.

Physical Demands:

• The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job.
• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.

Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.