AR Reimbursement Coordinator

Rethink; Mississippi; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated A/R Reimbursement Coordinator to join their billing service team. This role involves ensuring efficient reimbursement for therapy sessions, managing accounts, and collaborating with internal teams to resolve billing issues. Ideal candidates will possess strong communication skills, a keen attention to detail, and a willingness to learn. Join a mission-driven organization that supports individuals with developmental disabilities and offers a positive work environment. This is a fantastic opportunity for those looking to make a meaningful impact while growing professionally in a collaborative setting.

Benefits

PTO and Vacation Days

Paid Holidays

Generous Health, Dental & Vision Benefits

401k + Matching

Qualifications

• Exceptional attention to detail and critical thinking skills are essential.
• Experience in billing and communication with insurance companies is a plus.

Responsibilities

• Review A/R Aging Reports and follow up on rejections and denials.
• File appeals to insurance and submit corrected claims as needed.
• Monitor customer account health and resolve outstanding issues.

Skills

Attention to Detail

Critical Thinking

Communication Skills

Professional Phone Skills

Willingness to Learn

Education

High School Diploma or Equivalent

Bachelor’s Degree (Preferred)

Tools

SalesForce

Billing Software

EMR Systems

Clearinghouse Systems

Microsoft Suite (Outlook, Excel, Word)

Job description

Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team.

Our Billing Services Division specializes in Revenue Cycle Management and Enrollment and Credentialing services. We are growing and are looking for new team members that will offer our clients best in class billing services. We support mission-oriented companies that impact the lives of thousands of individuals with autism and their families. We are excited to offer the opportunity for professional and collaborative individuals to grow and be part of something exciting.

A/R Reimbursement Coordinator

is responsible for supporting our billing teams by working with insurance companies to ensure efficient and prompt reimbursement for therapy sessions for our customers and actively pursuing all outstanding A/R for customers supported within the RCM division.

Main Responsibilities:

1. Review A/R Aging Reports and follow up on rejections and denials
2. File appeals to insurance and to insurance commissioner as needed
3. Submit corrected claims when needed
4. Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams.
5. Review customer account reports, requests for information from clients and track progress to ensure any flags, concerns and requests for information are being resolved in a timely manner
6. Own all incoming account specific tickets in SalesForce. Work with Customer Success Team, Billing and Posting teams to obtain correct information and resolve outstanding items
7. Monitor and analyze customer account health compared to industry benchmarks and identify actions needed to resolve outstanding issues and/or projects
8. Work closely with the internal Compliance team on accounts identified above benchmarks or at risk
9. Research specific payor billing rules as needed
10. Ensure strict HIPAA-compliant confidentiality with all client-related data
11. Review & interpret payor contracts when applicable
12. Stay informed about Payor and Industry Billing rules
13. Measure and monitor key metrics related to work performance
14. Foster a positive work environment for colleagues

Requirements:

1. HS Diploma or Equivalent
2. Willing to learn
3. Positive attitude and loves a good challenge
4. Professional phone skills
5. This role requires exceptional attention to detail, critical thinking and excellent communication with internal teams and insurance companies

Preferred Qualifications:

1. Previous ABA billing experience. Speech, OT and Mental Health would be a plus.
2. Minimum 1-year experience working in an office setting
3. Minimum 1-year experience in billing both major commercial insurance companies as well as state Medicaid programs
4. Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto).
5. Experience using insurance company websites/portals
6. Proficient using Microsoft Suite (Outlook, Excel, Word)

Education:

1. Bachelor’s degree preferred/ HS Diploma or Equivalent required.

Benefits:

1. PTO and Vacation Days after a 90-day introductory period
2. Paid Holidays
3. Generous Health, Denial & Vision benefits package
4. 401k + Matching

Job Type: Full-time, Monday-Friday (8-5 PM) Hourly

Remote opportunities are available only in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA

Our commitment to an inclusive workplace

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.