AR Escalation Specialist — O2C Problem Solver

Staples; Framingham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Holiday Schedule (7 observed holidays)

Discounts

401(k) match

Wellness programs

Job summary

Staples is business to business. Youre what binds us together.

The Center of Excellence (COE)/Accounts Receivable Escalation Specialist serves as the operational “first responder” for complex escalations across the Order-to-Cash value chain, triaging issues, performing root‑cause analysis, and coordinating cross‑functional resolution plans that restore service and protect revenue. Youll collaborate with internal teams to remove payment blockers, reduce A/R delinquency, and improve overall

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field; equivalent experience.
• 1+ years in Accounts Receivable, Order-to-Cash, or escalation management roles.
• Strong understanding of AR processes and ERP systems.

Responsibilities

• Serve as central escalation point for complex O2C issues across customers, vendors, sales, and internal partners.
• Manage end-to-end incident tracking, root‑cause analysis, and resolution communications.
• Partner with CSC, Sales, Order-to‑Cash, and Customer teams to remove payment blockers.
• Act as SME across invoicing, accounts receivable, payments, and tax-exempt processing.
• Support change management, system upgrades, and UAT testing.
• Identify process improvements and communicate insights to leadership.
• Champion customer experience with timely issue resolution.

Skills

Problem-solving

Communication

Prioritization

Stakeholder collaboration

Continuous improvement

Education

Bachelor’s degree in Business/Finance/Accounting

Tools

Oracle

ERMS

Sunrise

Outlook

Job description

Staples is business to business. Youre what binds us together.

The Center of Excellence (COE)/Accounts Receivable Escalation Specialist serves as the operational “first responder” for complex escalations across the Order-to-Cash value chain, triaging issues, performing root‑cause analysis, and coordinating cross‑functional resolution plans that restore service and protect revenue. Youll collaborate with internal teams to remove payment blockers, reduce A/R delinquency, and improve overall