AR & Cash Applications Specialist

Creative Solutions Services, LLC; Franklin Square (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Creative Solutions Services, LLC in New York, NY is seeking an AR & Cash Applications Specialist to manage a high-volume portfolio across healthcare systems, nonprofits, and national accounts. You will post payments, reconcile cash, and collaborate with AP contacts to resolve discrepancies in PestPac and related portals.

The role demands 3–7 years in AR, strong Excel skills, multi-portal proficiency, and a proactive, self-directed approach with ownership of 200+ accounts.

Qualifications

• 3–7 years in accounts receivable, cash applications, or AR/collections in a high-volume environment.
• Cash applications experience across checks, ACH, wire, and virtual cards; lockbox a plus.
• Proven collections experience across multi-location or institutional accounts with self-directed approach.

Responsibilities

• Own and manage 200+ billing entities; monitor aging and initiate outreach.
• Post and apply high-volume daily payments across multiple entities and brands.
• Research and resolve portal discrepancies, PO mismatches, and remittance gaps.
• Collaborate with AP contacts at healthcare systems, nonprofits, and national accounts.
• Support monthly AR reconciliation and balance adjustments.
• Mentor teammates on cash application procedures and portal navigation.

Skills

Accounts Receivable

Cash applications

Excel

PestPac

Multi-system navigation

Communication

Education

Associate's degree in Accounting/Business/Finance

Tools

PestPac

WorkWave

Ariba

Coupa

Service Channel

Fexa

P2P portals

Maximo

Job description

At-a-Glance: Are you ready to build your career by joining a leading pest control service provider? If so, our client is hiring an AR & Cash Applications Specialist.

Position Type:

• Direct Hire
• On-Site

Required:

• 3 - 7 years of progressive experience in accounts receivable, cash applications, or a combined AR/collections role in a high-volume commercial environment.
• Demonstrated cash applications experience across multiple payment types: checks, ACH, wire, and virtual card processing; lockbox experience is a plus.
• Proven commercial collections experience managing complex, multi-location or institutional accounts; self-directed approach is non-negotiable.
• Intermediate to advanced Microsoft Excel proficiency: pivot tables, VLOOKUP and data formatting.
• Exceptional attention to detail and reconciliation discipline, this portfolio operates at a scale where accuracy is not optional.
• Strong written and verbal communication skills; confident and professional engaging AP contacts at healthcare systems, nonprofits, and national commercial accounts.
• Associate's degree in Accounting, Business, Finance, or related field or equivalent demonstrated experience.
• Proactive Ownership - Manages 200+ accounts independently; identifies aging risk and moves accounts forward without being asked.
• Reconciliation Precision - Resolves unapplied cash, duplicate payments, and remittance gaps completely, not by parking them for someone else.
• Technical Fluency - Navigates PestPac, multiple AP portals, and Excel workflows confidently; learns new systems quickly and without hand-holding.
• Institutional Savvy - Understands how large healthcare systems and nonprofits operate; knows when to escalation vs. self-resolve.
• Collections Drive - Persistent, professional, and organized; follows up on broken promises, tracks aging with urgency, documents every touchpoint.
• Growth Orientation - Actively seeks to expand scope and impact; willing to mentor teammates and take on lead responsibilities when the opportunity arrives.

Preferred:

• Bachelor's degree in Accounting, Business, Finance, or related field.
• Experience with PestPac / WorkWave or a comparable industry ERP.
• Familiarity with institutional AP portals such as Service Channel, Fexa, Ariba, Coupa, or P2P invoice systems.
• Experience managing healthcare system or large nonprofit AR (Hackensack Meridian, HeartShare, Northwell, or equivalent).
• Multi-entity or post-acquisition AR experience, including accounts managed across multiple brand identities.
• Experience processing virtual card payments from AvidXchange, Corpay, Comdata, or comparable platforms. CMETENCIES

Responsibilities:

• This role steps into a complex, well-established commercial portfolio built over years of relationship-driven AR work. The predecessor came through the Colony Pest acquisition and grew the book from a regional base into one of the most technically demanding portfolios on the team. We are not looking to fill a seat we are looking for someone who can own it with the same care and precision it was built with.
• The portfolio spans 200+ active billing entities across national healthcare systems, large social services nonprofits, national commercial chains, Amazon fulfillment centers, property managers, schools, restaurants, and condominiums, predominantly across New York City and surrounding markets. Institutional accounts include Brookdale University Hospital, White Plains Hospital, Interfaith Medical Center, Hackensack Meridian Health, Robert Wood Johnson University Hospital, HeartShare, UCP of NYS, SCO Family of Services, Cerebral Palsy Associates, and CubeSmart (100+ locations across NY, CT, MA, and RI).
• Beyond collections, this specialist is the team’s primary cash applications resource, responsible for high-volume daily payment posting across all payment types and entities. This is a technically demanding, judgment-intensive role within a $8M+ companywide AR portfolio. The right candidate runs their desk without direction, escalates intelligently, communicates with confidence at all levels, and has the organizational discipline to manage this scope without dropping the ball.

Collections & Account Management

• Own and actively manage 200+ assigned billing entities; monitor aging and self-initiate outreach, no prompting required.
• Execute outbound collections via phone, email, and formal written correspondence; document every touchpoint accurately in PestPac.
• Manage ongoing relationships with AP contacts at major healthcare systems, social services organizations, and national commercial accounts.
• Research and resolve portal discrepancies, PO mismatches, billing disputes, and remittance gaps, working across internal teams to close issues completely.
• Track broken payment promises; identify accounts approaching escalation thresholds and recommend third-party referral, collections, or write-off in alignment with company policy.
• Monitor the Colony Pest inbox ([e-mail]) and related brand inboxes for payment advisories, disputes, and client correspondence.

Cash Applications & Payment Processing

• Post and apply high-volume daily cash receipts — checks, ACH, wire transfers, and virtual card payments — across multiple acquired entities and PestPac service brands.
• Match remittances to open invoices with precision; independently resolve unapplied cash, duplicate payments, and partial payment discrepancies.
• Identify credit-on-account situations and proactively coordinate with customers to apply or return unapplied balances.
• Process single-use virtual card payments from AvidXchange, Corpay, Comdata, and e-payable.com; reconcile payment advisories against PestPac daily.

Reconciliation & Portfolio Oversight

• Independently reconcile and monitor your assigned portfolio; identify aging risks, unapplied balances, and collection opportunities on your own book.
• Support monthly close activities including AR reconciliation, credit memo processing, and balance adjustments.
• Contribute notes and data to the AR Manager's monthly CFO Collections Report.

AP Portal & Multi-System Management

• Upload and manage invoices across AP portals including Service Channel, Fexa, Ariba, Coupa, and P2P invoice systems used by institutional clients.
• Monitor submission status; resolve failed deliveries and non-postable invoices without escalation.
• Maintain portal login credentials and submission procedures across for appropriate platforms.

Collaboration & Growth

• Partner with billing, operations, and branch teams across 20+ service brands to resolve account discrepancies and billing issues when needed.
• Participate in AR process improvement initiatives when they arise; these initiatives ultimately help to optimize the workday.
• Mentor and support junior team members on cash application procedures, portal navigation, and collections best practices if called upon.
• This role carries a defined path to team lead for the right candidate — demonstrated initiative and ownership are recognized and rewarded here.
• Active Entities - 200+ billing entities across commercial, institutional, and residential segments.
• Key Verticals - Healthcare systems, social services nonprofits, national self-storage (CubeSmart), e-commerce fulfillment (Amazon/JLL), property management, construction, hospitality, education.
• Geographic Reach - NYC, Long Island, Westchester, Hudson Valley, NJ, CT, MA, RI, PA.
• Invoice Complexity - PO-driven institutional accounts; multi-location chains; high line-count remittances requiring precise matching.
• Payment Types - ACH, check, wire, virtual cards (AvidXchange, Corpay, Comdata, e-payable.com), P2P portal payments.
• System Environment - PestPac / WorkWave ERP; AP portals (Service Channel, Fexa, Ariba, Coupa, Maximo); Colony inbox monitoring.