Aquatics Associate Service Manager Jacksonville, Florida

Bland Landscaping Company; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in landscaping services is seeking an Associate Service Manager to oversee client accounts and service agreements. The ideal candidate will effectively manage Technicians, ensure compliance, and develop skills in assessment and installation practices while upholding the company's core values of teamwork, integrity, and passion for service.

Qualifications

• Knowledge of CRM software for compliance tracking.
• Experience supervising teams in a service environment.
• Ability to communicate effectively with clients and team members.

Responsibilities

• Manage service accounts and ensure compliance.
• Supervise Technicians and provide oversight.
• Participate in training and development opportunities.

Skills

Communication

Team Work

Customer Service

Leadership

Problem Solving

Job description

The Associate Service Manager will primarily manage a group of clients and perform all aspects of the Annual Service Agreements. The ASM will oversee Technicians and begin to learn Foster Lake & Pond Management’s (FLPM) sales process. They will strive to uphold FLPM's Core Values and Visionand be willing to learn.

Key Responsibilities
RESULTS

Manage service accounts with limited supervision.

• Service visit reports will no longer require Service Manager approval before being sent to the
  customer.
• Communicate compliance issues to the client within 2 business days of theservice visit.
• Utilize CRM software to communicate compliance repairs to the CRS team within two business days.
• Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
• Schedule Certified Annual Inspection for all regulated clients one month before the due date.
• Receive an 80% or higher average on audits.
• Communicate effectively with customers, supervisors, and other FLPM employees at all times.

Supervise and provide oversight for technicians and communicate with the Service Manager.

• Supervise Technicians as a crew leader.
• Supervise and ensure the Technicians understand the scope of work and meet objectives as directed.
• Communicate effectively with the Service Manager and Technicians.
• Be knowledgeable about the products we sell, including but not limited to fountains, aeration, fish, etc.
• Assist the Service Manager with bi-annual Technician performance reviews.
• Monitor Technicians for accurate time tracking.
• Ensure proper safety equipment and precautions are implemented.

Participate and assist in training opportunities.

• Identify and assist in providing needed crew training.
• Obtain proper certifications and training.
• Attend at least one professional training annually.

Develop skills in assessments, estimating, installation and repairs.

• Become knowledgeable with FLPMs process for performing assessments and estimates.
• Assist the Service Manager in on-site assessment at least once a month
• Utilize CRM software to generate estimates for approval by the Service Manager.
• Learn to plan and execute the installation of fish structures, fountains, aeration, and plantings.

Be proficient in FLPM policies and company software platforms.

• Follow policies and procedures written in the employee handbook, at all times.
• Abide by FLPM safety policies and participate in scheduled safety meetings.
• Use the time app daily and clock into jobs consistently and correctly.
• Use required company software and apps effectively as needed and on time.
• Provide two pieces of Feedback in our human resource software monthly.
• Check the company calendar daily on workdays and update when necessary.
• Respond to company emails within two business days.
• Respond to company phone calls and text messages during work hours.
• Complete company self-check-ins and other requested human resource items by the deadline.
• Embody company Core Values and Vision Statement

CORE VALUES
Team Work

• Assists other teams and co-workers throughout the organization
  
• Maintains a positive and respectful attitude with team members
  
• Has fun working with our team and accomplishing goals together
  

Customer Service

• Genuinely cares about each customer's needs as much as their own
  
• Consistently delivers on commitments to build long-term trust with our customers
  
• Takes pride in their work and in solving problems for customers
  

Communication

• Demonstrates a positive attitude and effective communication in all situations
  
• Ensures expectations are clear, well communicated and appropriately documented
  
• Communicates changes in schedule proactively, recognizing the importance to team of consistent attendance and punctuality
  

Accountability

• Demonstrates personal accountability to our clients
  
• Demonstrates personal accountability to co-workers and in fulfilling their role on the team
  
• Consistently gives a strong effort and works to become the best at what they do
  

Integrity

• Does the right thing, regardless of the situation
  
• Can be relied on to perform their job duties honestly and efficiently with minimal supervision
  
• Practices honest, responsive communication in all their interactions
  

Passion

• Takes pride in their work and displays a desire to be the best at what they do
  
• Shows passion for winning, for our organization and our team
  
• Takes action when needed, without waiting to be asked