Aquatic Sales Associate for startup aquarium (LFS) store

Bay Bridge Aquarium and Pet; Oakland (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Vacation

Sick Leave

Sales Commissions

Bonuses

Medical Coverage with HSA

Optional Health Plans

Life and Disability Insurance

401(k) Plan

Job summary

An innovative company is seeking an Aquatic Sales Associate to join their team. This role involves selling a variety of aquatic products, providing exceptional customer service, and caring for live aquatic animals. The ideal candidate will have a passion for marine biology, strong communication skills, and the ability to thrive in a fast-paced environment. With opportunities for career growth, this position offers a chance to be part of a dedicated team committed to excellence in aquatic care. Join us in creating a unique shopping experience for pet enthusiasts and contribute to the success of a new venture in the pet industry.

Qualifications

• 1-3 years of retail or customer service experience preferred.
• 3+ years in reef and fish husbandry or related field highly preferred.

Responsibilities

• Provide outstanding customer service to create a unique shopping experience.
• Maintain aquariums and provide animal care, including feeding and health monitoring.

Skills

Customer Service

Attention to Detail

Communication Skills

Mathematical Skills

Knowledge of Aquatic Species

Education

BS in Biological Sciences

Ongoing Studies in Ichthyology

Tools

POS Systems

Smartphone

Job description

Job Overview:

Under supervision, the Aquatic Sales Associate’s primary responsibilities include selling store merchandise such as live fish, tanks, and pet products (dog or cat), as well as maintaining, cleaning, installing, supporting, and caring for live aquatic animals and their systems. Additional tasks involve customer service, technical assistance, and supporting other Sales Associates.

Primary Duties and Responsibilities

• Provide outstanding customer service to create a unique shopping experience.
• Maintain advanced product knowledge and stay updated on new products, technology, and aquatic care techniques.
• Meet sales performance expectations and goals.
• Complete necessary forms and legal obligations using web browsers.
• Work efficiently in a fast-paced, modern environment.
• Lift up to 50 lbs., bend, reach, climb ladders, and perform tasks across the store.
• Follow ongoing sales campaigns, promotions, and marketing efforts.
• Maintain aquariums and provide animal care, including feeding and health monitoring.
• Assist with moving merchandise, cleaning, and inventory management.
• Provide urgent care for incoming live fish shipments.
• Set up tanks, systems, pumps, plumbing, and related tasks.
• Support water filtration, saltwater creation, and transport.
• Travel occasionally for trade shows or educational sessions.
• Follow all store policies and procedures.

Competencies

• Outgoing, friendly personality with excellent customer service skills.
• Strong attention to detail and care.
• Effective verbal and written communication skills.
• Proficient with electronic devices, including iPads, Android devices, and email.
• Ability to interpret situations and make judgements carefully.
• Mathematical skills for dosing and mixing products using the metric system.
• Passion for marine biology and aquatic species.
• Assertive, confident, and dependable.
• Flexible schedule, including weekends and evenings.
• Enthusiastic about improving service standards and developing new sales techniques.

Education and Experience

• 1-3 years of retail or customer service experience preferred.
• 3+ years in reef and fish husbandry or related field highly preferred.
• BS or ongoing studies in biological sciences or ichthyology desirable.

Environmental Factors/Physical Demands

• Maintain confidentiality of sensitive information.
• Work in an environment with dogs and cats present.
• Use a smartphone and access Wi-Fi and company apps.
• Operate POS systems and perform physical tasks such as lifting, standing, climbing, and reaching.
• Opportunity for career growth and development.

Compensation and Benefits

We offer competitive benefits including paid holidays, vacation, sick leave, sales commissions, bonuses, medical coverage with HSA, optional health plans, life and disability insurance, and upcoming 401(k) plan.

About Bay Bridge Aquarium and Pet:

We plan to open in early 2017 and are building our team to establish a diverse and invested workforce committed to excellence.