Aquatheater Lead Attendant

Wildlife Conservation Society; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Aquatheater Lead Attendant to oversee guest seating and cleaning operations at a popular attraction. This seasonal role requires a friendly and energetic individual skilled in crowd management and customer service. You will be the main point of contact for guests, ensuring a welcoming environment while collaborating with various teams to enhance the visitor experience. If you thrive in dynamic settings and enjoy working outdoors, this opportunity is perfect for you.

Qualifications

• Strong verbal communication skills and a friendly, positive attitude.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Lead guest seating operations and provide guidance to Seasonal Attendants.
• Ensure a friendly and safe experience for all Aquatheater guests.

Skills

Verbal Communication Skills

Crowd Management

Customer Service

Team Collaboration

Job description

Job Description

Department: Building & Grounds
Title: Aquatheater Lead Attendant
Employment Type: Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $20.00 per hour
Reports To: Facilities Management/B & G Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm

Position Summary
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards.

Key Responsibilities

1. Lead guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures.
2. Ensure a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed.
3. Collaborate with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience.
4. Create a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service.
5. Contribute to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown.
6. Manage VIP and special request seating in reserved areas and provide assistance to guests with disabilities.

Qualification Requirements

1. Strong verbal communication skills with the ability to engage effectively with park guests.
2. Friendly, positive attitude and the ability to work independently with minimal supervision.
3. Prior leadership experience is a plus.
4. Reliable, dependable, and able to collaborate well in a team environment.
5. Ability to stand, walk, and remain outdoors for extended periods in various weather conditions.
6. Ability to navigate 3-4 flights of stairs multiple times a day.
7. Capable of moving objects weighing up to 25 pounds.
8. Availability to work weekends and all holidays.

Location
• New York Aquarium (Brooklyn)
Salary Range
$20.00 per hour