APS Investigator Specialist

Texas Department of Family & Protective Services; San Antonio (TX); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Dental/vision options

Flexible spending accounts

Employee discounts

Job summary

Texas Department of Family and Protective Services seeks an APS Investigator Specialist I to protect vulnerable adults and deliver protective services in the San Antonio area. The role involves fieldwork, interviewing clients and caregivers, and coordinating with multidisciplinary teams.

New hires with a Master's in Social Work qualify for a salary increase; state benefits accompany the position, including health insurance and retirement plans.

Qualifications

• Bachelor's degree in social work, criminal justice, sociology, counseling, or related field.
• Experience in social services or protective services preferred.
• Ability to travel up to 60% or more as required by fieldwork.

Responsibilities

• Investigates reports of abuse, neglect or exploitation to assess urgency.
• Provides services after hours to maintain 24-hour coverage.
• Develops individualized service plans and maintains case documentation.
• Represents the program in community outreach and trainings.
• Prepares routine and special reports for management.

Skills

Crisis intervention

Empathy & support

Verbal & written comms

Interviewing adults

Case management

Education

Bachelor's degree in Social Work or related field

Associate's degree + 2 years relevant experience

Job description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title

APS Investigator Specialist

Job Title

APS INV Specialist I

Agency

Dept of Family & Protectve Svc

Department

Region 8 APS In-Home Dir Del

Posting Number

20792

Closing Date

09/11/2026

Posting Audience

Internal and External

Occupational Category

Protective Services

Salary Range

$3,816.65-$5,372.41

Pay Frequency

Monthly

Salary Group

TEXAS-B-17

Shift

Day

Telework

Not Eligible for Telework

Travel

Up to 85%

Regular/Temporary

Regular

Full Time/Part Time

Full time

FLSA Exempt/Non-Exempt

Nonexempt

Job Location City

SAN ANTONIO

Job Location Address

3635 SE MILITARY DR

MOS Codes

0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1,5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12

Brief Job Description

An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times –but there are few occupations that offer more opportunities to learn new things about families, your community and yourself. Newly hired employees holding a Master's Degree in Social Work qualify for an automatic starting salary increase of 6.8%. HELP US MAKE A DIFFERENCE:

Essential Job Functions

• Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation.
• Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation.
• Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services.
• Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case.
• Makes presentations and participates in community awareness and related activities to inform the public about the program.
• Prepares routine, statistical, and special reports for management.
• Serves in lead capacity in absence of supervisor.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities

• Knowledge of agency policies, procedures, and standards.
• Knowledge of Texas laws relating to adult protective services.
• Knowledge of gerontology and the dynamics of the aging process.
• Knowledge of special problems of the aged and disabled.
• Knowledge of crisis intervention techniques and skills.
• Knowledge of differing cultures/ethnic groups and values.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Ability to work effectively with difficult abuse/neglect complaints.
• Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.
• Ability to operate a personal computer and various software packages.
• Ability to operate standard office equipment including fax and copy machines.
• Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.
• Ability to be on call in order to receive reports of abuse, neglect, and exploitation.
• Ability to work with violent and dangerous individuals.

Registrations, Licensure Requirements or Certifications

This position requires use of the applicant's personal motor vehicle to complete job functions.

Initial Screening Criteria

Adult Protective Services Investigator Specialist I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.

Adult Protective Services Investigator Specialist II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.

Adult Protective Services Investigator Specialist III: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.

Adult Protective Services Investigator Specialist IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist III for 24 months AND have received Senior Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services.

Preferred Criteria

• Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or a related field.
• Experience working in a government agency, nonprofit, or school providing support to individuals or families in need, including children, adults, older adults, or people with disabilities.
• Prior experience in case management, investigations, law enforcement, or courtroom testimony related to protective services, social services, or family and adult welfare.
• Experience conducting interviews or assessments with individuals or families regarding highly sensitive matters.

Additional Information

This position may be filled at any level from an APS Specialist I to APS Specialist IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.

PHYSICAL REQUIREMENTS

These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.

Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb.

Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.

Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.

The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor’s or master’s program that is relevant to APS work and any position within APS can apply.

Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.

APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday “in the field” conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.

This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.