APS Intake Case Manager 3

State-of-Georgi; Atlanta (GA); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Telework opportunities

Generous benefits

Paid holidays & leave

Job summary

The State of Georgia's Department of Human Services seeks an APS Intake Case Manager 3 to lead central intake operations, assess protective service referrals, and coordinate follow-up actions to ensure client safety. This role supports the Division of Aging Services in APS functions.

Located statewide with travel, the position offers a robust benefits package and telework opportunities where applicable, contributing to stronger families and safer communities.

Qualifications

• Bachelor's degree required; 1 year related experience or 2 years at lower level APS Intake CM 2 or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced public service environment.

Responsibilities

• Performs administrative duties for the CI Supervisor and mentors staff.
• Plans and organizes unit work in the absence of the Supervisor to meet objectives.

Skills

Microsoft Office Suite

Communication skills

Team collaboration

Judgment & decision making

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: APS Intake Case Manager 3 Agency: Department of Human Services Job Requisition ID: JR0000003470 Shift: Day (United States of America) Compensation Details:

Job Description: Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Benefits

• What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) - Adult Protective Services (APS) is seeking candidates for the position of Adult Protective Services Intake Case Manager 3 (APS Central Intake - Lead Worker). The location of this position will be determined after hire and assigned to the office closest to the selected candidates residence.Statewide travel on a regular basis is to be expected. JOIN OUR TEAM!!!

Job Description: Pay Grade: K Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of interventions within a standard of promptness. Evaluates the level of risk to clients and takes appropriate action to ensure safety. Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of abuse/neglect/exploitation. Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults. Maintains required documentation and completes reports within standards of promptness. Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings. Performs other professional responsibilities as assigned.

Responsibilities

• A. Performs administrative duties for the CI Supervisor(s): Provides consultation on intakes and assists and provides needed assistance with decision making and policy questions/clarifications. Provides input into the training needs for CI. Ensures that necessary job-related instruction is provided to staff, including additional mentoring as needed. Participates in interview process for vacant positions as needed. Informs Ci Supervisor of problem intakes or any situation that may require a higher level of attention. Provides on-the-job training to staff and serves as a mentor to fellow workers.
• B. In the absence of the Supervisor, plans and organizes the unit’s work to meet the organization’s objectives: Delegates and/or assigns and prioritizes work. Approves leave for other workers, in consultation with CI Supervisor. Communicates organization’s goals and objectives to staff. Monitors progress and productivity of assigned staff. Evaluates programs, procedures, and processes on an interim basis, as designated by the supervisor.

Core Competencies

• Provides services and information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals.
• Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.
• Is strongly proficient in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Minimum Qualifications

• Bachelor's degree from an accredited college or university and one (1) year related experience; or two (2) years of experience at lower level APS Intake CM 2 (SSP181) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.