Apriso Operations & Maintenance (O&M) Support Consultant

BCforward; United States; Remote; USD 83,000 - 124,000; Full time

Job summary

BCforward is seeking an Apriso Operations & Maintenance (O&M) Support Consultant to join our client’s manufacturing operations on a remote US-based contract. The role emphasizes monitoring, incident management, and ongoing system maintenance to ensure stable production.

You will collaborate with IT, operations, and engineering teams to resolve issues, validate updates, and support deployments with minimal impact on manufacturing output. Experience with ITIL, SQL, and scripting is valued.

Qualifications

• Hands-on Apriso MES production support and maintenance.
• Strong analytical, root-cause analysis, and corrective action.
• Experience with change management and deployments.
• Ability to communicate with cross-functional teams.

Responsibilities

• Monitor Apriso MES system health, performance, and availability across production environments.
• Triage, troubleshoot, and resolve incidents and application issues in partnership with IT, operations, and engineering teams.
• Execute routine maintenance, apply fixes, and manage configuration changes following change control processes.
• Validate system updates and support deployments to ensure minimal disruption to manufacturing operations.
• Provide day-to-day end-user support and coordinate timely escalation for high-priority or complex issues.
• Create and maintain runbooks, SOPs, and knowledge-base articles to drive continuous improvement.

Skills

Apriso MES

Analytical thinking

Manufacturing processes

Change management

Communication

Tools

ITIL practices

SQL

Scripting

System administration

Job description

Job Title: Apriso Operations & Maintenance (O&M) Support Consultant

Location: Remote (US)

Duration: Contract - 12 months

Job Description

We are seeking an Apriso Operations & Maintenance (O&M) Support Consultant to join our dynamic team. The ideal candidate will have strong experience in Apriso MES administration, production support, and incident/problem management and a proven ability to maintain stable operations, resolve application issues, and support deployments with minimal impact to manufacturing.

Responsibilities:

• Monitor Apriso MES system health, performance, and availability across production environments.
• Triage, troubleshoot, and resolve incidents and application issues in partnership with IT, operations, and engineering teams.
• Execute routine maintenance, apply fixes, and manage configuration changes following change control processes.
• Validate system updates and support deployments to ensure minimal disruption to manufacturing operations.
• Provide day-to-day end-user support and coordinate timely escalation for high-priority or complex issues.
• Create and maintain runbooks, SOPs, and knowledge-base articles to drive continuous improvement.

Required Skills & Qualifications:

• Hands-on experience supporting Apriso MES in production, including monitoring, incident resolution, and maintenance.
• Strong analytical and problem-solving skills with root-cause analysis and corrective action planning.
• Knowledge of manufacturing processes and shop-floor operations in a regulated or high-availability environment.
• Experience with change management, deployments, and validation of system updates.
• Effective communication and collaboration with cross-functional teams and end users.

Preferred Skills:

• Experience with ITIL practices for incident, problem, and change management.
• Familiarity with SQL, scripting, and basic system administration for application support.