Apptad - Desktop Support Technician

Apptad Inc; Town of Gates (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking an IT Support professional to provide hardware and software assistance to employees and new hires. The role includes troubleshooting, inventory management, and ensuring excellent customer service in a dynamic environment. Candidates should have 3-5 years of IT experience, strong communication skills, and be adaptable to change.

Qualifications

• 3-5 years IT experience preferred.
• Knowledge of Windows and Macintosh platforms.
• Outstanding customer service and interpersonal skills.

Responsibilities

• Provide hardware/software support to employees and new hires.
• Manage inventory and provide weekly reports.
• Troubleshoot issues on multiple platforms.

Skills

Customer Service

Troubleshooting

Inventory Management

Organizational Skills

Communication

Education

Technical Training

MCP Certification

A+ Certification

Job description

This role will be to provide overall hardware / software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Desired Skills & Experience Responsibilities :

1. Image and install software on Windows, and Apple laptops / desktops including IMAC (installations, moves, additions, and changes) and Remote support
2. Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices
3. Printer break-fix and installation
4. Disposal, redeployment, and Asset reclaim
5. Shipping coordination
6. Data Backup and Data Recovery coordination
7. Hardware Refresh
8. Warranty and Out-of-warranty repair and replacement
9. Depot Services
10. Walk Up Support
11. Spare parts management
12. Executive (VIP) Support
13. Audio and Video Support including Health Checks
14. Inventory and Asset Management Depot Operations
15. Coordinate with external vendors for dispatch support
16. Identify and resolve hardware and software application conflicts
17. Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
18. Responsible for asset tagging and entering all incoming equipment into our asset management system
19. Collaborate with cross functional teams to properly onboard incoming new hires
20. Ensure that hardware is properly assigned and updated into our management system
21. Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
22. Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware
23. Ensure that resolutions are consistent with company standards and policies

Requirements / Qualifications :

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)
• Valid driver's license