Apptad - Desktop Support

Apptad Inc; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Apptad Inc. seeks a Desktop Support professional in Oklahoma City, OK for a six+ month onsite contract. The role requires initial training in Midland, TX for two weeks with expenses reimbursed.

You will handle second-line diagnostics, hardware repairs, imaging, onboarding/offboarding of devices, and coordination with vendors and IT teams to keep systems running smoothly. The position emphasizes proactive ticket management, customer communication, and compliance with IT and safety policies while

Responsibilities

• Provide second-line investigation and diagnosis after Service Desk
• Resolve and close incidents and service requests as per procedures and allocated timelines
• Perform hardware repair and upgrades
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs (Requires use of SRSS and/or Autopilot)
• Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees
• Physical support for Network Refresh Activities
• User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops
• Smart-hand support for AV rooms, network, and facilities
• e-waste Data wiping and clean-up and after activities of handing over the disk to procurement
• COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
• Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)
• OEM Vendor Coordination & Follow-ups
• Supporting the use of mobile devices to ensure user activation
• Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication
• Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations
• Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard
• Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments)
• UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator)
• ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required
• IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations
• Support HR with on/off boarding process of new hires ensuring the PC track in and out.

Job description

Job Title: Desktop Support

Location: Oklahoma City, Oklahoma

Mode : Contract (6+ Months) Onsite Day

Note :- Candidate needs to go Midland, TX for first 2 weeks for training, expanses will be reimbursed.

Job responsibilities:

• Provide second-line investigation and diagnosis after Service Desk
• Resolve and close incidents and service requests as per procedures and allocated timelines
• Perform hardware repair and upgrades
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs (Requires use of SRSS and/or Autopilot.
• Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
• Physical support for Network Refresh Activities
• User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
• Smart-hand support for AV rooms, network, and facilities
• e-waste Data wiping and clean-up and after activities of handing over the disk to procurement.
• COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
• Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)
• OEM Vendor Coordination & Follow-up's
• Supporting the use of mobile devices to ensure user activation
• Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication
• Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations
• Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard
• Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.
• UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)
• ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.
• IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations
• Support HR with on/off boarding process of new hires ensuring the PC track in and out.