Apps Sup Tech Lead Analyst - VP

Citibank (Switzerland) AG; Tampa (FL); Hybrid; Confidential; Full time

Job summary

Citi in Tampa, FL is seeking an Apps Sup Tech Lead Analyst (VP level) to partner with multiple technology teams for integration, system enhancements, and incident management. The role emphasizes advisory capacity, stability improvements, and cross-region crisis handling.

The position requires extensive experience, collaboration with Product Owners and Analysts, and a focus on non-functional requirements and risk mitigation. Hybrid work arrangement supported.

Qualifications

• 13+ years of tech/production support experience.
• Experience leading or participating in requirement gathering for large projects.
• Strong leadership, interpersonal and relationship-building skills.
• Service-oriented attitude and ability to work in a fast-paced environment.

Responsibilities

• Partner with multiple tech teams to integrate functions and meet goals.
• Document requirements and impacts with Product Owners and Analysts.
• Perform incident/outage management and crisis management.
• Provide technical guidance to development teams on stability and supportability.
• Lead or advise new or lower level analysts.
• Drive resiliency and disaster recovery planning.
• Communicate outage status with stakeholders.

Skills

13+ years

Production Support

Problem Solving

Leadership

Interpersonal Skills

Service Orientation

Fast-paced Environment

Requirements Gathering

Communication Skills

Technical Tools

Education

Bachelor’s degree

Master’s degree preferred

Tools

SQL Server

Stored Procedures

Oracle

Java/.NET/Python

Performance Tuning

OpenShift

Microservices

ELK

Grafana

Google Cloud Observability

Job description

## Apps Sup Tech Lead Analyst - VPApply: Hybrid: Tampa Florida United States: Full time: Posted Today: 26994116The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business, and operates as an individual contributor. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **Responsibilities:*** The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.* Provides expertise in area and an advanced level of understanding of the principles of apps support.* Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.* Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.* Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements* Considers the implications of the application of technology to the current environment.* Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.* Acts as advisor or coach to new or lower level analysts; allocates work.* Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.* Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.* Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.* Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.* Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.* Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.* Confidently handle outage communication with stakeholders in Business and Operations.* Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.* Persuades and influences others through strong and comprehensive communication and diplomacy skills* Performs other duties and functions as assigned* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Recommended Qualifications:*** 13+ years experience* Level 2 Production Support experience* Practical problem solving and strategic thinking skills* Demonstrated leadership, interpersonal skills and relationship building skills* Service oriented attitude* Ability to work in a fast-paced environment* Experience working or leading requirement gathering efforts for multiple large development projects at one-time* Proficient using basic technical tools and systems* Good interpersonal and communication skills**Technical Skills**:* SQL Server – SQL, Stored Procedures* Oracle or other RDBMS* Knowledge of Java / .Net programming / Python* Database performance and tuning* Cloud Technologies (e.g., Openshift) and Micro Services* Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred**Education:*** Bachelor’s/University degree, Master’s degree preferred------------------------------------------------------## **Job Family Group:**Technology------------------------------------------------------## **Job Family:**Applications Support------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Tampa Florida United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$113,840.00 - $170,760.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.