Apprentice Parts Consultant

Socket.dev; Missoula (MT); On-site; USD 38,000 - 62,000; Full time

Job summary

Western States Equipment in Missoula, MT seeks a Parts Consultant to provide parts support for Caterpillar and related brands. You will use CRM and ERP systems to process transactions and coordinate with customers and internal teams.

Responsibilities include invoicing customers, creating purchase orders, tracking inventory, and supporting warehouse operations. Strong organizational skills and reliability are essential, with English proficiency and safety awareness emphasized.

Qualifications

• GED or high school diploma required.
• At least 1 year in parts sales/parts warehouse or related experience.
• Experience with inventory management systems (WMS/ERP) and Microsoft Dynamics preferred.
• English proficiency required; bilinguals may receive extra compensation.

Responsibilities

• Provide parts support for Caterpillar and vendors.
• Process customer invoicing and create purchase orders.
• Track inventory and support warehouse functions.
• Utilize CRM and ERP software to manage tasks.

Skills

Forklift operation

Teamwork

Care commitments

Overtime/on-call

Education

High school diploma or GED

Tools

Microsoft Dynamics

Job description

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service – but through our people. We are committed to:

• The Power of our Purpose: “Building our Communities for a Better Tomorrow”
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU’LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE’RE LOOKING FOR:

THINK-ACT-BE SAFE -

At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

The Parts Consultant is responsible for providing parts support for Caterpillar, vendors, customers, and internal departments. Duties include utilization of the CRM and ERP software to successfully process customer invoicing, creating purchase orders, tracking inventory, and supporting warehouse functions. Developing skillsets requires general knowledge of CAT or industry related product brands, effective organizational and problem-solving skills to make appropriate recommendations and provide creative solutions for all customer needs.

SKILLS, KNOWLEDGE, AND ABILITIES:

• General knowledge in forklift and material handling equipment operation.
• Developing and maintaining effective working relationships with others through teamwork.
• Must adhere to WSECO’s Customer and Employee Care Commitments.
• Ability to work overtime and on call.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum of one year of parts sales, parts warehouse, or combined experience required, industry experience preferred.
• Minimum of six experience using inventory management systems (e.g., WMS, ERP).Microsoft Dynamics experience preferred.
• Must be able to speak, read, comprehend, and write in English. Additional compensation offered for Bi-Lingual candidates.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to repeatedly lift up to 60lbs
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This position has been identified as Safety Sensitive.