Apprentice IT Operations Assistant

Getting In Limited; Hampshire (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading publishing company is inviting applications for an Apprentice IT Operations Assistant role. The position involves supporting customer requests, documentation development, and testing changes in IT operations. Training will be provided through remote sessions and on-site. Essential skills include communication, IT proficiency, and problem-solving abilities.

Responsibilities

• Dealing with requests for support and service from the customer base across multiple locations.
• Supporting others in the event of scripting or program issues.
• Providing training support to both IT and non-IT colleagues.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Analytical skills

Logical

Team working

Non judgemental

Patience

Job description

What do you want to search? Keyword Apprenticeship Type Location

Apprentice IT Operations Assistant

, Apply From: 31/05/2025

Learning Provider

Delivered by BASINGSTOKE ITEC LIMITED

Employer

MACMILLAN PUBLISHERS INTERNATIONAL LIMITED

Vacancy Description

• Responsibility for dealing with requests for support and service from the customer base across multiple locations, ensuring they are dealt with and resolved in an effective and timely manner.
• Supporting others in the event of scripting or program issues.
• Putting measures in place to prevent issues re-occuring which will include the creation and maintenance of operational scripts.
• Testing any critical changes before go-live to minimise risk to the integrity of reports, data produced and where / who that information is passed to.
• Providing training support to both IT and non-IT colleagues where necessary and sharing any specialist knowledge with other analysts.
• Communicating with your manager and colleagues, ensuring they are aware of any issues.
• Offer support and backfill the team as necessary (e.g. during holidays/periods of absence/projects).
• Assist with the documentation development at appropriate levels for the target audience (user, other Technical Analyst or other colleagues).

Key Details

Vacancy Title

Apprentice IT Operations Assistant

Employer Description

Macmillan Publishers is a leading publishing company and home to some of the world’s most cherished authors and creators.Our imprints publish a wide range of genres and formats for every kind of reader — from adult fiction and nonfiction to many inspired children’s books. Our list features bestselling, award-winning literary talent, including the Nobel Prize, the Man Booker Prize, the Pulitzer Prize, the National Book Award, the Newbery Medal, and the Caldecott Medal.

Vacancy Location

Cromwell Place Hampshire International Business Park Lime Tree Way Hampshire RG24 8YJ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000323287

Key Dates

Apply From

31/05/2025

Closing Date For Applications

2025-06-26 23:59:59

Interview Begin From

Possible Start Date

2025-07-14 00:00:00

Training

Training to be Provided

• Training will be delivered largely by remote training sessions and onsite with the employer.
• Training frequency is adapted to meet the needs of the apprentice.

Learning Provider

BASINGSTOKE ITEC LIMITED

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsLogicalTeam workingNon judgementalPatience

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