Apprentice Device Repair Technician and Sales Associate

batteriesplus; Chico (CA); On-site; Full time

Job description

Batteries Plus Bulbs in Chico, California is hiring Customer Service/Repair Technicians at the store. The ideal candidates will be comfortable with small electronic device repair, exhibit retail sales skills, possess excellent customer service and relationship building skills, demonstrate a basic understanding of electronics, and possess an ability to communicate with management.

In addition to the repair technician responsibilities, the successful candidates will also be a team member responsible for selling all of the products associated with the Batteries Plus Bulbs operation.

Device Repair Technician Duties:

• Repair cell phones, tablets, and other devices as needed (training provided.)
• Receive, pack and ship these devices
• Maintain proper inventory

Retail Sales Associate - Customer Service Duties:

• Greet customers promptly, determine needs and answer questions.
• Assist retail and commercial customers in the purchase of batteries and light bulbs. (training provided)
• Ask questions to identify potential commercial customers.
• Replace batteries in vehicles, watches, key fobs, cell phones, and more. (training provided)
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Load, unload, and deliver or arrange delivery of products.
• Maintain proper inventory by stocking and facing shelves.
• Add-on and upsell product.
• Maintaining store appearance and cleanliness
• Develop and maintain current knowledge of product and service offerings
• Adhere to general and specific safety standards
• Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.

Qualifications:

• H.S. diploma/equivalent plus 3-6+ months of customer service experience preferred.
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train.
• Ability to calculate simple math, percents, ratios and algebraic expressions and read gauges.
• Working conditions are typical for a retail environment.
• This position requires the employee to regularly use hands to handle or touch electronic products. The position also requires the employee to regularly use a computer and other office equipment, as well as tools.
• This position requires lifting 10-20lbs on a regular and frequent basis, 50lbs on an occasional basis, and more than 50lbs on an infrequent basis.

Batteries Plus Bulbs is an Equal Opportunity Employer