Appraisal Specialist

CarMax Business Services; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Raleigh, NC seeks a Customer Service Representative to provide exceptional service in the appraisal process. Responsibilities include engaging customers, maintaining accurate records, and working in a fast-paced environment. Candidates should demonstrate effective communication skills and a positive attitude under pressure. Training is provided, and flexibility for shifts is required, including nights and weekends. Join a diverse team recognized as one of the FORTUNE 100 Best Companies to Work For.

Qualifications

• Ability to handle pressure and difficult situations while maintaining a positive attitude.
• Must complete CarMax training and demonstrate strong teamwork skills.
• Flexibility to work varied shifts including nights and weekends.

Responsibilities

• Provide exceptional customer service during the appraisal process.
• Communicate effectively with customers to discover selling motivations.
• Maintain accurate records and data entry for appraisal offers.

Skills

Exceptional customer service

Multi-tasking

Effective communication

Job description

Overview

General Summary: Under limited supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Responsibilities

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly with all types of customers, demonstrating confidence in your role and the CarMax appraisal process.
• Communicating effectively in person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
• Serving as an advocate for CarMax by sharing what makes us the smart choice; facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
• Ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer.
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered.
• Collecting and transcribing data in order to accurately input information for the appraisal offer.
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
• Building and maintaining strong relationships and demonstrating excellent teamwork.
• Ability to follow up and re-engage with customers to stay in continuous contact with them.

Job Specifications

• Deliver exceptional customer service.
• Read, interpret and transcribe data in order to maintain accurate records.
• Multi-task in a high energy, fast-paced work environment.
• Speak and listen effectively when dealing with internal and external customers.
• Complete CarMax provided training and attend scheduled meetings.

Working Conditions

• Pleasant but busy at times noisy sales floor.
• Requires walking, bending or standing for extended periods of time.
• Ability to work outdoors or in any inclement weather for several hours.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store).
• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.