Appraisal Analyst II

Citizens Bank; Providence (RI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Citizens Bank is seeking an Appraisal Analyst II – Alternative Collateral Products to join the Collateral Risk Management team. You will review non-traditional and alternative valuation products used in residential mortgage lending and render risk-based decisions.

Collaborate with underwriters and vendors, documenting review notes and ensuring policy and investor guideline compliance to support safe lending.

Qualifications

• Minimum 2–4 years of collateral risk review experience.
• Mortgage underwriting with collateral decision authority.
• Knowledge of alternative collateral products and guidelines.

Responsibilities

• Perform moderately complex reviews of alternative collateral products.
• Ensure compliance with bank policy and investor guidelines.
• Assess suitability for transaction type and risk.
• Analyze data, property characteristics, and market context.
• Identify missing or conflicting information and request revisions.
• Render decisions within delegated authority.
• Document clear review notes for audits and inquiries.
• Escalate issues to management when needed.

Skills

Risk-focused decision-making

Policy interpretation

Attention to detail

Communication skills

Ambiguity management

Tools

Automated valuation tools

Job description

Description

Appraisal Analyst II – Alternative Collateral Products

Position Overview

The Appraisal Analyst II – The Alternative Collateral Product Reviewer is a key contributor within the Collateral Risk Management (CRM) team and is responsible for reviewing and rendering decisions on non‑traditional and alternative valuation productsused in residential mortgage lending. This role supports safe and sound lending by evaluating the adequacy, appropriateness, and risk implications of alternative collateral documentation in accordance with internal policy and investor guidelines.

The analyst applies independent judgment within delegated authority and partners closely with underwriting, pipeline management, and business partners to ensure collateral decisions are well‑supported, consistently applied, and aligned with risk appetite.

Primary responsibilities include

• Perform moderately complex reviewsof alternative collateral products, which may include but are not limited to:
  • Property Data Reports (PDR)
  • Property Data Collect products (PDC)
  • Hybrid appraisals
  • Desktop appraisals
  • Evaluations and other policy‑approved alternative valuations
• Review alternative collateral documentation for compliance with:
  • Bank collateral policy
  • Fannie Mae and Freddie Mac guidelines
  • Applicable regulatory and supervisory guidance
• Assess whether the selected collateral product is appropriate for the transaction type, risk profile, and loan purpose.
• Analyze data integrity, property characteristics, market context, and valuation conclusions to determine whether collateral risk is adequately addressed.
• Identify missing, conflicting, or unsupported information and place clear conditions or revision requests as required.
• Render collateral decisions within delegated authority:
  • Accept
  • Condition
  • Escalate to higher‑level review when risk, complexity, or policy exceptions exist
• Apply risk‑based judgment when alternative collateral results conflict with market data, borrower information and other file components.
• Document clear, defensible review notes to support underwriting decisions, audit review, and investor inquiries.
• Communicate professionally with internal partners, vendors, and collateral operations teams to resolve issues efficiently.
• Escalate quality concerns, policy gaps, or emerging risk trends to management.
• Meet or exceed established productivity, quality, and turnaround time expectations.
• Adhere to all bank policies, regulatory requirements, and internal procedures.
• Perform other duties as assigned by management.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required

• Minimum of 2–4 yearsof experience in:
  • Collateral risk review
  • Real Estate Professional
  • Mortgage underwriting with collateral decision authority
  • Valuation review or appraisal operations
• Demonstrated knowledge of:
  • Alternative collateral products and their appropriate use
  • Fannie Mae and Freddie Mac collateral eligibility requirements
  • Bank collateral policy and risk‑based decisioning
• Strong analytical and critical‑thinking skills with the ability to assess reasonableness and risk without reliance on a traditional appraisal.
• Ability to clearly document decisions and communicate complex collateral issues.
• Proven ability to manage an individual pipeline in a production environment.

• Preferred

• Prior experience reviewing alternative valuation products
• Familiarity with automated valuation tools, risk scoring models, and property data analytics
• Experience supporting audits, QC reviews, or investor inquiries related to alternative collateral

Skills & Competencies

• Risk‑focused, independent decision‑making
• Strong policy interpretation and application skills
• High attention to detail and consistency
• Professional, solution‑oriented communication style
• Ability to manage exceptions and ambiguity
• Adaptability in a changing collateral and regulatory landscape
• Commitment to quality, accountability, and continuous improvement

Hours & Work Schedule

• REMOTE
• Standard business hours; flexibility may be required during peak volumes or pilot initiatives:

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.