Appointment Setter - Healthcare (Outbound Calls) 100% Remote Kansas

Continuum Global Solutions; Kansas; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare customer service sector is seeking individuals to work from home as Customer Service Representatives. Your main responsibilities will include managing outbound calls to schedule health evaluations, utilizing scripts to guide conversations and providing exceptional customer service. Applicants should have at least 6 months of call center experience, strong communication skills, and the ability to work flexible shifts. The company offers competitive pay, benefits, and opportunities for professional growth.

Benefits

Health insurance (medical, dental, vision)

Paid virtual training

Access to 50% of pay immediately after shift

Pet insurance

Opportunity for professional development

Qualifications

• 18+ years old and high school diploma or equivalent.
• Minimum of 6 months call center experience.
• Self-driven with strong focus on tasks.

Responsibilities

• Handle a high volume of outbound calls to schedule services.
• Utilize a call script to communicate with customers.
• Maintain a productive workload, making 80+ outbound calls.

Skills

Customer service

Active listening

Communication

Technical proficiency

Education

High school diploma or equivalent

Tools

USB wired headset

Job description

Responsibilities:

• Handle a high volume of outbound calls autodialed by the telephony system to schedule services.
• Receive inbound callbacks to schedule services and/or perform other customer service activities.
• Utilize a call script to communicate the value of free in-home or virtual health risk evaluations, using scripted verbiage to overcome objections and offer rebuttals.
• Navigate through multiple computer applications with speed and accuracy.
• Adapt to learn new call types as business needs change and support those areas.
• Maintain a productive workload, making 80+ outbound calls and working towards quotas to schedule appointments.

WORK AT HOME REQUIREMENTS:

• High-Speed Internet with at least 10 Mbps download and 5 Mbps upload speeds (No satellite, Wi-Fi, or cellular/wireless carrier internet services).
• Must have a hard-wired internet connection via Ethernet cable to a modem/router that you own or are responsible for. (Continuum will ship company equipment for use.)
• Dedicated, quiet, and secure workspace with no distractions.
• A USB wired headset with noise-canceling microphone.

ADDITIONAL REQUIREMENTS:

• 18+ years old and high school diploma or equivalent.
• Minimum of 6 months call center experience (sales and healthcare industry preferred).
• Self-driven with the ability to focus on tasks/objectives for extended periods.
• Exceptional customer service, active listening, and strong verbal and written communication skills.
• High computer proficiency and overall technical knowledge.
• Willing to work any shift between 8:00 am - 8:00 pm and 9:00 am - 5:30 pm on weekends, Eastern Standard Time, including holidays and weekends.
• Customer-focused personality with motivation to achieve goals.

BENEFITS & PERKS:

• $14-$15 per hour plus monthly bonuses and overtime during peak periods.
• Access up to 50% of your pay immediately after your shift.
• Health insurance (medical, dental, vision) and other benefits.
• Pet insurance.
• Paid virtual training.
• Remote work environment.
• Opportunity for professional development.