Appointment Setter

Ultimate Staffing; Seattle (WA); On-site; USD 38,000 - 46,000; Full time

Job summary

Ultimate Staffing operates a high-volume call center focused on connecting consumers with insurance providers. Agents handle 60-70 records per hour and aim to transfer interested customers to licensed agents for quotes, often in short 20-second interactions.

The role emphasizes staying focused throughout an 8-hour shift to maximize screening efficiency and ensure a smooth handoff to carriers. Candidates should be comfortable with fast pace and privacy guidelines.

Job description

our goal is to build the bridge between consumers and insurance providers. We aim to improve the comparison experience and save consumers time and money.

Our Center

Our center is a high volume/high touch center. Agents will routinely touch 60-70 records each hour during an 8-hour shift, making contact with roughly 50% of those records. The goal for those consumers we engage is to provide them with a delightful screening experience then transfer them to a licensed Insurance Agent from one of the nation's top carriers to obtain a quote. Many of the calls will be 20 seconds or less in length which means we must stay focused throughout the day to maximize our efforts when we have a conversation with a consumer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.