Appointment Setter

Camping World; Georgetown (KY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Roadside Assistance (Good Sam)

Discounts

Tuition Reimbursement

On-the-job training

Medical, dental, vision

Job summary

Camping World is seeking an Appointment Setter to support our enterprise-wide sales initiative. You will own nurturing relationships, generate appointments, and guide prospects through the sales journey from initial contact to post-sale support.

You will use scripts, manage data in the CRM, and align with marketing campaigns to drive activity and achieve sales targets. Strong CRM experience and a proven sales mindset are essential.

Qualifications

• Clear and concise written and verbal communication.
• Results driven and motivated for sales.
• Excellent customer service.
• Effectively manages responsibilities with time management to reach goals.
• Ability to multi-task while demonstrating strong organizational skills.
• Has prior CRM experience and is very computer savvy.
• Previous sales experience a plus.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Responsibilities

• Nurture and cultivate relationships with prospects from initial contact to post-sale support.
• Generate appointments and drive traffic by outbound calls, online inquiries, and other lead-generation techniques.
• Communicate with prospective customers to understand needs and provide information about RV products and services.
• Utilize provided scripts and talking points for initiating and receiving calls.
• Make 8-10 outbound calls per hour to schedule sales appointments.
• Record and manage customer information, appointments, calls, and sales interactions in the CRM.
• Stay up-to-date with ongoing marketing campaigns and promotions and align with marketing initiatives.
• Track and analyze personal performance metrics including appointments, calls, and sales.
• Receive coaching and work with the Sales Development Manager to improve success.
• Ensure complete customer satisfaction by managing online reputation through reviews and social media outlets.
• Collaborate with the sales team for a seamless journey from contact to sale.

Skills

CRM experience

Results driven

Excellent customer service

Time management

Multi-tasking

Written & verbal communication

Prior sales experience

Computer savvy

VinSolutions knowledge

Tools

VinSolutions

Job description

As a Appointment Setter you will be a key contributor to our enterprise wide sales initiative. We are looking for someone with a proven track record and hunger for success in our industry. The goal is to drive sustainable financial growth through boosting sales and forging lasting relationships with our customers.

What You’ll Do

• As the Appointment Setter you will take ownership of nurturing and cultivating relationships with our prospects throughout their entire journey, from initial contact to post-sale support. Your pivotal role involves creating a well-structured sales funnel through proactive prospecting, ensuring a steady flow of activity and opportunities for our sales team.
• Employ various strategies to generate appointments and drive traffic by meeting departmental activity targets utilizing outbound calls, online inquiries, and other lead-generation techniques.
• Effectively communicate with prospective customers to understand their needs, answer inquiries, and provide information about our RV products and services.
• Utilize provided scripts and talking points for both initiating and receiving phone calls.
• Proactively make 8-10 outbound calls per hour with the primary objective of scheduling sales appointments.
• Utilize the CRM system to record and manage customer information, appointments, calls, and sales interactions. Maintaining accurate and up-to-date data is essential for efficient follow-up and tracking.
• Stay up-to-date with all ongoing marketing campaigns and promotions. Align your efforts with marketing initiatives to leverage their impact on lead generation and sales conversion.
• Regularly track and analyze your personal performance metrics, including appointments scheduled, calls made, sales achieved, and customer engagements.
• Be receptive to coaching and work closely with the Sales Development Manager to improve departmental success.
• Ensure complete customer satisfaction by helping to proactively manage online reputation through review sites and social media outlets.
• Collaborate with sales team to ensure total department symbiosis and ensure a seamless journey from initial contact to sale.
• VinSolutions experience is a huge plus!

What You Need To Have For The Role

• Clear and concise written and verbal communication
• Results driven and motivated for sales
• Excellent customer service
• Effectively manages responsibilities with time management to reach goals
• Ability to multi-task while demonstrating strong organizational skills
• Has prior CRM experience and is very computer savvy
• Previous sales experience a plus
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $65,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.