Appointment Clerk Trucking

Old Dominion Freight Line; Olympia (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

401k with company match

Disability insurance

Tuition reimbursement

Job summary

Old Dominion Freight Line in Olympia, WA is seeking an Appointment Clerk to join our OD Family Culture. You will schedule pickups and deliveries, manage appointments in AS400, and provide timely customer service by phone and email.

The role requires a high school diploma, at least 1 year of customer service experience, strong attention to detail, and excellent written and verbal communication. Proficiency with Microsoft Office and AS400 is preferred.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• AS400 experience preferred.

Responsibilities

• Answer incoming calls and place outgoing calls to schedule pickups and deliveries.
• Enter appointments in the computer in a timely manner.
• Respond to emails and provide shipment status information.
• Assist customers with bill of ladings and labeling freight.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Microsoft Office

Education

High School diploma or equivalent

Tools

AS400

Job description

Olympia, WA

Full time

R-2026-4288

At Old Dominion, we don't just move freight- we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Old Dominion is currently recruiting for an Appointment Clerk to join our OD Family Culture. This role will successfully schedule company appointments to current and potential customers or clients in a fast paced high call volume environment via phone, e-mail, and records time and date of appointments in the AS400 system database or other company/internal freight monitoring system used within the company. Appointment Clerks are a critical member to our OD Family; they help us keep promises to our customers.

Responsibilities:

• Answer incoming calls and place outgoing calls to customers to schedule pickups and delivery

• Enter appointments in the computer in a timely manner

• Perform general customer service by responding to emails, status of shipments, helping customers correctly complete Bill of Ladings and label freight, etc.

• Provide Service 2.OD to internal and external customers

Qualifications:

• High School diploma or equivalent preferred

• 1 year of customer service experience, preferably in the transportation industry

• Strong attention to detail

• Excellent written and verbal communication skills

• Proficiency with Microsoft Office

• Experience AS400 preferred

Compensation Range:

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.

(21.48-26.11)

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Morning

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Vision & Dental

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401k Retirement plan with company match and additional company annual discretionary match opportunity

• Life Insurance

• Wellness Program

• 12 Days Paid Time Off

• 9 Paid Holidays including a birthday holiday

• Tuition Reimbursement for Drivers and Technicians

• Training and growth opportunities to build a career

• We prioritize our OD family of employees

• Ability to advance through our promote from within philosophy

• National Career Opportunities Available at our 260+ service centers

• Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Applicants may review The Washington Fair Chance Act (https://www.atg.wa.gov/fair-chance-act) (Revised Code § 49.94.010) which governs how employers may use criminal history information in employment decisions.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.