Appointment Business Center Scheduler I/II

Davita Inc.; Little Rock (AR); On-site; USD 31,000 - 32,000; Full time

Job summary

A leading healthcare organization is seeking an Appointment Business Center Scheduler to join their team in Little Rock, Arkansas. The role involves coordinating appointments in a call center environment, supporting patient care activities, and providing excellent customer service. Candidates should have a high school diploma and strong communication skills, with preference given to those with prior customer service experience, especially in healthcare settings.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Qualifications

• High school diploma or GED required.
• Basic proficiency with MS Office preferred.
• One to two years of customer service experience preferable.

Responsibilities

• Schedules, reschedules, coordinates, and cancels appointments.
• Inputs and updates accurate patient information.
• Maintains strict confidentiality.

Skills

Customer service

Telephone etiquette

Basic computer skills

Education

High school diploma/GED

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date:

06/14/2025Type of Position:Job Type:Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

NoInstitution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department:ICE | CORE PA Float

Department's Website:

Summary of Job Duties:The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler plays a crucial role in our organization by supporting patient care activities. If you have strong communication skills and a passion for providing excellent customer service, we invite you to apply for this exciting opportunity to join our team.Qualifications:

Minimum Qualifications:

• High school diploma/GED

• Basic proficiency with computers (preferably MS Office)

• Excellent telephone etiquette skills

• General knowledge of office machines including printers and scanners

Level I: One (1) year of customer service experience

Level II: Two (2) years of customer service experience

Preferred Qualifications:

• Call center experience

• Experience in registration, billing, or scheduling in a healthcare environment

• Knowledge of basic medical terminology

Additional Information:

Responsibilities:

• Schedules, reschedules, coordinates, and cancels appointments

• Inputs and/or updates accurate patient information

• Communications accurate and complete information

• Must maintain strict confidentiality

• Performs other duties as assigned

This position is in a call center and remote work is not an option.

Salary Information:

Level I: $15.00/hr ($31,200 yr)
Level II: $15.26/hr ($31,740.80 yr)

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran StatusSpecial Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:Frequent Physical Activity:Occasional Physical Activity:Benefits Eligible:Yes