Applications Trainer III - Knowledge Enablement

Jack Henry & Associates, Inc.; United States; Remote; USD 55,000 - 68,000; Full time

Job summary

Jack Henry & Associates is seeking a Training Specialist to deliver software training to customers and employees. This remote position requires 5 years of experience in software applications training and offers a competitive salary. Join a company committed to innovation and community banking.

Benefits

Outstanding benefit programs

Commitment to employee well-being

Qualifications

• 5 years of experience in software applications training or technical product support.
• Experience in a financial institution or fin-tech.
• Ability to travel 20% of the time.

Responsibilities

• Deliver software and service training courses or workshops.
• Prepare training materials for live and web-based sessions.
• Act as a knowledge partner for customers during implementation.

Skills

Communication

Project Management

Customer Interaction

Public Speaking

Education

Associate's degree

Tools

Microsoft Office

Digital-based training tools

Tutorial-building software

Job description

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Under general supervision, this role is responsible for providing training courses to customers and employees who are undergoing a product installation/conversion, as well as those who request continuing education. Therefore, this role would serve as a continuous resource for institutions throughout their learning journey. Training courses and workshops are conducted either at a customer's location, via internet-based or other eLearning means, or at a Jack Henry location.

This position can be worked remotely throughout the U.S. The salary range for this position would be between $55,000 - $68,000 per year and would ultimately be based on the candidate's location and experience.

What you'll be responsible for:

• Delivers software and service training courses or workshops. Customizes training and procedures for each customer situation, and may consult with the customer for appropriate customization
• Spends time preparing selected training materials and environment for use during live and web-based training sessions
• Tests and maintains software for training purposes
• Acts as knowledge partner for customers during and after initial implementation and offers ongoing educational support
• Makes changes to training materials based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures
• Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes, upgrades, and industry trends
• Prioritizes tasks and documents problems
• May participate in user conferences
• Supports, trains, and assists less experienced peers
• May perform other job duties as assigned

What you'll need to have:

• 5 years of experience in software applications training, technical product support and/or implementation
• Experience in a financial institution or fin-tech
• Associate's degree or an additional 4 years of experience in software applications training, technical product support and/or implementation
• Ability to travel 20% of the time

What would be nice for you to have:

• Experience with ACH/wire transfers
• Training certification preferred
• Has a wide range of experience and is able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques, and evaluation criteria for obtaining solutions
• Excellent knowledge of the financial industry
• Excellent knowledge of Jack Henry products
• Excellent knowledge of Microsoft Office, digital-based training tools, and tutorial-building software
• Able to deliver software applications training
• Able to meet aggressive deadlines
• Strong communication, customer interaction, project management, and public speaking skills

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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