Applications Systems Specialist

State of North Carolina; Wake Forest (NC); Hybrid; USD 95,000 - 116,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The North Carolina Department of Health and Human Services (DHHS) Data Office seeks an Applications Systems Specialist I to manage data workflows, design and implement applications, and coordinate analytics projects. You will interact with stakeholders across DHHS to understand data needs and deliver measurable improvements.

Responsibilities include developing dashboards, mentoring staff, and ensuring alignment with enterprise data standards.

Qualifications

• Bachelor's degree in computer science or IT related field or related technical degree and four years of progressive experience in business application consulting or development
• Associate degree in computer science or IT related field or related technical degree and five years of progressive experience in business application consulting or development
• High School diploma and eight years of experience in business application consulting or development
• Equivalent combination of education and experience acceptable per guidelines

Responsibilities

• Manage data workflows, process improvements, or new implementations of applications and systems
• Plan analytics and visualization projects and coordinate with stakeholders across the department
• Design, develop, test, and troubleshoot application systems
• Mentor and train staff in standard development practices and tools
• Participate in strategic planning with business partners, vendors, and management

Skills

SQL

SAS

R

Python

Tableau

PowerBI

Data governance

Stakeholder communication

Education

Bachelor's degree in computer science or IT related field

Associate degree in computer science or IT related field

GED or high school diploma with experience

Equivalent combination of education and experience

Job description

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Applications Systems Specialist I (NS)

Position Number

60038061

Grade

DT10

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Data Office is accountable for enterprise-wide data strategy, quality, integrity, and governance standards across multiple divisions within DHHS programs. The Data Office will facilitate Department-wide decisions and policies that are
based on reliable, well characterized data that are easy to access and query. Data governance and
best practices implemented and overseen by the Data Office will in turn enable empirical, data-driven

The Applications Systems Analyst will report to the Data Office Director and will be responsible for data workflows, process improvement or new implementation of applications and systems, planning of analytics and visualization projects, communication with stakeholders across the department to understand data-related needs, and coordinating with external data requestors.

This role works with management to define and design complex applications or solutions to meet the business development requirements. This is technical and analytical work in developing, designing, configuring, scripting, and/or supporting applications for the business. This role is responsible for independently gathering requirements, designing, and developing application systems or solutions within the data architecture established for DHHS. This position will be responsible for testing and troubleshooting system workflows, creating process documentation and training materials, and developing dashboards where applicable.

This position must have the ability to quickly learn new systems and analyze specialized applications to make appropriate business processes and technical recommendations within these systems. This position requires independent initiative and action in decision making, analysis, design, programming, and troubleshooting arenas. The position may be involved in uplifting many of the older versions and technologies used in the current environment to newer versions and/or state-of-the-art technologies.

Duties also include participation in strategic planning with Business Partners, Vendors, and organizational unit management; participating in project planning and estimating efforts; consultation and planning for specific modifications and enhancements to production applications/information systems; monitoring technical effort activities for adherence to schedules, milestones and deliverables; making recommendations to management on enterprise development practices, standards and tools; mentoring and training other organizational unit applications development staff in standard development practices, standards and tools; monitoring efforts for quality assurance and adherence to state, departmental and divisional standards and procedures.

The position may only be assigned to support different application efforts as necessary to support the funded purpose and changing priorities within DHHS.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $87,617.00 - $131,426.00

Recruitment Range: $95,000.00 - $116,102.00

• Ability to work on diverse teams that consist of senior leadership, technical and non-technical stakeholders
• Ability to evaluate and analyze existing applications/processes and define problems effectively in order to make recommendations
• Ability to lead teams and supervise the efforts of lower-level staff
• Experience in writing SQL, SAS, R, or Python codes
• Experience in using visualization tools such as Tableau or PowerBI

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

If there are any questions about this posting, please contact Talent Acquisition.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development

OR

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.