Applications/Systems Analyst, Pharmacy Applications

ummh; United States; On-site; USD 59,000 - 106,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an application support professional to implement and support clinical and business applications, collaborating closely with operational stakeholders to align technical solutions with business processes.

The role requires strong teamwork, problem solving, and the ability to work off hours, with responsibilities spanning project delivery, evaluation, configuration, troubleshooting and training across multiple systems.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• Epic/Workday/Application certification(s) or ability to achieve, as required by department.

Responsibilities

• Implements and supports clinical and business applications and collaborates with stakeholders to ensure solutions align with business processes.
• Attends product demonstrations and assess system functionality against customer requirements.
• Participates in upgrade processes, reviews and configures new functionalities, tests features, and develops user job aids.
• Configures application features, security settings, and develops support documentation, including test scripts and workflows.
• Investigates and resolves issues related to application, system configuration, and security setup.
• Develops support documentation for application teams and partners with training to create end-user materials.
• Stays current with core applications certifications, system development, and emerging trends.

Skills

Team player

Problem solving

Time management

Decision making

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Epic Certification

Workday Certification

Application certification

Job description

Exemption Status: Exempt Hiring Range: $59,051.20 - $106,308.80 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details: Monday through Friday, On Call - Required Scheduled Hours: 0800 - 1630 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5961 Inpatient This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes.

I. Major Responsibilities:

Project and Team Deliverables:

• 1. Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• 2. Proactively identifies barriers to completing work and escalates issues as needed.
• 3. Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.

Product Evaluation and Application Support:

• 1. Attends product demonstrations and assess system functionality against customer requirements.
• 2. Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

Collaboration and Configuration:

• 1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• 2. Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

Technical Troubleshooting:

• 1. Investigates and resolves issues related to application, system configuration, and security setup.
• 2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• 3. Troubleshoots application components within server configurations, including system services and interface jobs.
• 4. Works with third-party vendors to install, configure, and troubleshoot vendor software.
• 5. Effectively participates in critical incident response and elevate appropriately as needed.

Documentation and Training:

• 1. Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• 2. Partners with the training team to create end-user training materials.

Continuous Learning:

• 1. Actively learns and applies new skills to improve support for customers and coworkers.
• 2. Stays current with core application certifications, system development, and emerging trends in information systems technology.
• 3. Actively participates in professional development programs defined by department.

Adaptability:

• 1. Demonstrates adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on-call rotation.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures, and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

• 1. Bachelor's degree in Computer Science or related field, or equivalent work experience.
• 2. Epic/Workday/Application certification(s) or ability to achieve, as required by department.

Experience/Skills:

Required:

• 1. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
• 2. Able to effectively communi