Applications Systems Analyst I

State of North Carolina Department of Information Technology; North Carolina; Ibrido; USD 71.000 - 106.000; Tempo pieno

Descrizione del lavoro

The State of North Carolina Department of Information Technology is seeking an Applications Systems Analyst I to support SharePoint Online and Microsoft 365 environments. This entry-level role focuses on site health, user permissions, and basic Power Platform workflows within a structured state government setting.

You will triage IT help desk tickets, assist with Power Apps and Power Automate, and guide staff on best practices for document collaboration and platform usage.

Competenze

• Bachelor's degree in computer science or an IT-related field or equivalent
• Associate degree in computer science or IT-related field with 1 year of related experience
• High School/GED with 4 years of related experience in business applications or development

Mansioni

• Administer SharePoint Online: manage site collections, permissions, libraries, navigation
• Handle help desk triage for M365, SharePoint Online, and Power Platform tickets
• Provide basic Power Platform support: Power Apps, Power Automate; assist with internal apps
• Offer user guidance on M365 best practices and platform features

Conoscenze

Communication

Curiosity

Problem solving

Formazione

Bachelor's degree in CS/IT

Associate degree in CS/IT

High School + 4 years experience

Strumenti

SharePoint Online

Microsoft 365

Power Platform (Power Apps, Power Automate)

Power BI

ServiceNow

Teams administration

Descrizione del lavoro

AgencyDepartment of Information TechnologyDivisionChief Deputy SCIOJob Classification TitleApplications Systems Analyst I (NS)Position Number60036059GradeDT07About UsThe N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.Description of WorkSalary Range: $70,528 - $105,793Are you ready to take the next step in your career?We currently have an opening for an Applications Systems Analyst I.This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.Join NC DEQ’s Application Development Team!We’re looking for an Application Systems Analyst I who loves turning data into insights and building solutions that make a real impact for North Carolina's Department of Environmental Quality (DEQ).The NC Department of Environmental Quality (DEQ) is seeking an Applications Systems Analyst I to serve as the primary administrator for the agency's SharePoint Online environment and the first point of contact for Microsoft 365 (M365) and Power Platform support requests. This entry-level role focuses on maintaining site health, managing user permissions, assisting with basic Power Platform workflows, and providing exceptional customer service to agency staff. The ideal candidate has foundational knowledge of SharePoint and a strong desire to grow their technical skills within a structured state government environment.What You’ll Do:• SharePoint Online Administration: Manage site collections, configure user permissions, maintain document libraries, update site navigation, and assist agency departments with routine site maintenance and content organization.• Help Desk Triage & Ticket Review: Serve as the initial point of contact for all incoming IT help desk tickets related to M365, SharePoint Online, and the Power Platform. Assess, log, troubleshoot, and escalate complex issues to senior analysts as necessary.• Basic Power Platform Support: Assist end-users with basic inquiries regarding Power Apps and Power Automate cloud flows. Help maintain existing internal applications and troubleshoot minor automation errors.• User Support & Guidance: Provide clear, user-friendly guidance to state employees on M365 best practices, document collaboration, and basic platform features.What You Bring:• Foundational exposure to Microsoft 365 environments, including SharePoint Online administration and support.• General understanding of cloud-based collaboration tools and familiarity with Microsoft Power Platform, including Power Apps and Power Automate.• Familiarity with Power BI reporting and analytics tools.• Experience using or supporting IT ticketing systems such as ServiceNow.• Strong communication, curiosity, and a desire to help modernize state government technology.Why NC DEQAt NC DEQ, you'll have the opportunity to support North Carolina's environmental mission while developing your expertise in Microsoft 365, SharePoint Online, Power Platform, and enterprise application support. Join a collaborative team where your work will help improve services, streamline processes, and modernize technology across the agency.Knowledge Skills and Abilities/Management PreferencesThe following Management Preferences are not required, but applicants that possess these skills are preferred:Experience in problem identification and integration of technical skills to address and solve issues which includes client needs assessments, evaluating hardware and software requirements.Systems analysis, design, modeling, configuration, and programming experience within platforms like M365, Service Now, and Power Platform.Demonstrated Experience with SharePoint and Teams administration and support.Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDITMinimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor's degree in computer science or an IT related field from an appropriately accredited institution,ORAssociate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and one year of experience in business application consulting or development,ORHigh School or General Educational Development (GED) diploma and four years of experience in business application consulting or development; or an equivalent combination of education and experience.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Tajia Monae Shatia BrownRecruiter Email:[e-mail]