Applications Support Specialist I

TieTalent; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the healthcare sector is seeking an Applications Support Specialist to conduct in-field support activities for automated immunohistochemistry instrumentation. The role involves extensive customer interaction, technical support, and training, ensuring high satisfaction and effective communication. Ideal candidates will have a strong background in immunohistochemistry, excellent communication skills, and a commitment to quality service.

Qualifications

• At least five years of immunohistochemistry and histology laboratory experience.
• HT or HTL (ASCP) certification required; QIHC (ASCP) highly desired.

Responsibilities

• Conduct onsite evaluations of antibodies and probes.
• Provide operator training and support onsite.
• Maintain high customer satisfaction and professionalism.

Skills

Customer Service

Communication

Problem Solving

Education

Bachelor's degree

Associates degree in medical technology

Job description

Applications Support Specialist (Field)

Position Summary: Responsible for conducting the Company's in-field Applications Support activities for automated immunohistochemistry (IHC) instrumentation and reagents. Includes extensive on-site reagent evaluation and optimization, participation in installation, troubleshooting, customer training, and routine follow-up for Sakura customers and sales teams. Participates in quality assurance procedures as required.

Essential Job Functions

1. Technical Support Activities:

• Participate in installation and evaluation of IHC instrumentation sold or evaluated in hospitals, research, and commercial facilities.
• Conduct onsite evaluations of antibodies and probes.
• Provide operator training and support onsite.
• Address complex application, instrument, and training issues in the field.
• Instruct customers in advanced operator training and perform follow-up support.
• Develop understanding of new product offerings and their applications in immunohistopathology.
• Participate in industry forums and product demonstrations.
• Respond promptly to customer inquiries and technical issues, proposing solutions and guiding complaint resolution.
• Maintain high customer satisfaction and professionalism.
• Complete any assigned special projects.

Information Management & Reporting:

• Communicate regularly with internal and external personnel regarding products.
• Create documentation to improve department efficiency.
• Review and edit operator manuals.
• Participate in meetings and prepare reports or research information as needed.

Other Activities:

• Provide specialized training related to immunohistopathology.
• Assist in sales training for Sakura's products.
• Contribute to quality processes and process improvements.
• Maintain effective communication inside and outside the company.

Minimum Requirements

• Bachelor's degree preferred; Associates degree or equivalent in medical technology or related field.
• HT or HTL (ASCP) certification required; QIHC (ASCP) highly desired.
• At least five years of immunohistochemistry and histology laboratory experience.
• Knowledge of histology and company's products/services.
• Strong customer service skills, communication skills, and computer proficiency.
• Ability to read, analyze, interpret technical and business information.
• Excellent presentation and problem-solving skills.
• Physical ability to perform job functions, including travel as needed.

Work Environment: Requires frequent sitting, occasional standing, walking, and use of hands. May involve travel and communication with individuals and groups. Must be able to respond to multiple work pressures effectively.

Sakura Finetek USA, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other protected characteristics. Reasonable accommodations may be made for individuals with disabilities.