Applications Support Engineer | Retail Applications

Associated Wholesale Grocers, Inc.; Kansas City, Northern (KS, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Savings Account

Dependent Care FSA

Paid time off

401(k) with match

Tuition Reimbursement

Life and AD&D

Employee Assistance Program

Disability insurance (Short/Long Term)

Wellness Program

Yearly holiday bonus

Job summary

Associated Wholesale Grocers, Inc. (AWG) is seeking an experienced Applications Support Engineer for Retail Applications. Hybrid role at the AWG Support Center, located at 5000 Kansas Ave, Kansas City, KS.

You will lead technical support for retail applications, diagnose complex issues, and guide post-implementation optimization. The role emphasizes customer-facing advisory responsibilities, timely maintenance, and collaboration with vendors to ensure long-term stability of retail solutions.

Qualifications

• Retail/CPG industry experience preferred.
• Experience with Java batch (Jberet) to maintain and optimize background processes.
• Experience troubleshooting file-transfer software (Cleo Harmony).
• Experience with IBM App Connect Enterprise (ACE).
• Proven experience debugging web services and API integrations.
• Knowledge of Azure/AWS cloud or managed services for cloud-hosted environments.
• ETL development and maintenance experience to ensure data integrity.
• Experience supporting and troubleshooting Salesforce environments.
• Knowledge of DevOps technologies (Jenkins, GitHub) to manage automated deployments and version control.

Responsibilities

• Troubleshoot and resolve complex production incidents and application issues independently to ensure maximum system stability and performance.
• Serve as the functional lead and primary technical contact for high-priority support issues within the Retail domain.
• Deliver high-quality technical fixes and maintenance enhancements, on time and on budget.
• Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
• Build reusable support documentation and knowledge base articles for self-service by AWG community.
• Collaborate with customers to understand recurring pain points and desired outcomes to improve user experience.
• Follow defined protocols to manage vendor relationships and technology lifecycle for existing Retail systems.
• Participate in a continuous improvement culture, identifying opportunities to optimize code and processes.
• Review peer changes for quality, focusing on safe deployment and verification plans.

Skills

Technical leadership

Problem solving

Customer-facing

Solution troubleshooting

Tools

Jberet

Cleo Harmony

IBM App Connect Enterprise

Salesforce

Azure

AWS

Jenkins

GitHub

Job description

Applications Support Engineer | Retail Applications

Job Description

Applications Support Engineer | Retail Applications
Location: AWG Support Center - 5000 Kansas Ave
Department: IT

AWG is seeking an Experienced Applications Support Engineer in Information Technology (IT) to provide independent technical leadership and serve as the functional lead for the Retail domain.
The primary focus of this role is the ongoing support, technical maintenance, and stability of existing retail applications.
This is a critical, customer-facing role serving as an advisor, subject-matter expert, and dedicated support partner for our customers. As an experienced Engineer specializing in solution support
and technical troubleshooting, you will be responsible for guiding customers through the post- implementation phase, system optimization, and ensuring the long-term stability of their retail solutions. You are a passionate technologist who excels at diagnosing complex issues, diving into existing codebases, and applying technical skills to solve critical customer challenges.

RESPONSIBILITIES

• Troubleshoot and resolve complex production incidents and application issues
  independently to ensure maximum system stability and performance.
• Serve as the functional lead and primary technical contact for high-priority support issues
  within the Retail domain.
• Deliver high-quality technical fixes and maintenance enhancements, on time and on
  budget.
• Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
• Build reusable support documentation, knowledge base articles, and materials that enable
  the AWG community to self-serve.
• Collaborate with customers to understand recurring pain points and desired outcomes to
  improve the existing user experience and optimize existing code.
• Follow defined protocols to manage vendor relationships and the technology lifecycle for
  existing Retail systems.
• Participate in a continuous improvement culture, identifying opportunities to proactively
  optimize existing code and processes and providing/receiving constructive feedback.
• Review peer changes for quality, focusing specifically on safe deployment and verification
  plans to prevent regressions.

NICE TO HAVE / PREFERRED QUALIFICATIONS

• Retail, wholesale, or Consumer Product Goods industry experience.
• Support and maintenance experience with Java batch (Jberet framework) to maintain and
  optimize background processes.
• Experience troubleshooting file-transfer software such as Cleo Harmony.
• Support and maintenance experience with IBM App Connect Enterprise (ACE).
• Proven experience debugging web services and API integrations.
• Knowledge of Azure/AWS/ cloud or managed services, specifically for navigating cloud-
  hosted environments.
• ETL development and maintenance experience to ensure data integrity.
• Experience supporting and troubleshooting Salesforce environments.
• Knowledge of DevOps technologies (Jenkins, GitHub) to manage automated deployments
  and version control.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com .

Health Savings Account

Dependent Care Flexible Spending Account

Paid Vacation, Holiday, and Sick Time

401(k) with 4% match along with 3 other contributions

Tuition Reimbursement

Basic & Supplemental Life and AD&D

Employee Assistance Program

Short-Term and Long-Term Disability

Wellness Program

Yearly Holiday Bonus

Job Info

• Job Identification 1940
• Job Category Non Union
• Job Schedule Full time
• Locations 5000 Kansas Avenue, Kansas City, KS, 66106, US (Hybrid)