Applications Support Analyst

Sanford Research; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks an Applications Support Analyst to provide routine support for healthcare information systems. This role involves investigating support issues, assisting with training documentation, and collaborating with various departments to enhance application workflows. Ideal candidates will have a Bachelor's degree and strong analytical and communication skills.

Benefits

Health insurance options

Paid time off

401(k) retirement savings plan

Employee discounts and perks

Qualifications

• Bachelor's degree in Information Technology, Healthcare, Business, or related field preferred.
• One year of relevant experience in application support or hardware preferred.
• IT certification must be obtained within six months of hire.

Responsibilities

• Perform routine healthcare information system and application support.
• Investigate or escalate support issues and resolve incidents.
• Assist in the creation and maintenance of training documentation.

Skills

Analytical skills

Problem solving

Time management

Communication

Customer service

Education

Bachelor's Degree

Tools

ITIL knowledge

Word processing software

Spreadsheets

Databases

Presentation software

Job description

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Sanford Health

Sanford Health Applications Support Analyst Sioux Falls, South Dakota

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

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Health Insurance

We offer multiple health plan options allowing you flexibility to choose what fits best for your family.

Paid Time Off

With our paid time off program we encourage you to take time away to re-charge and re-fresh.

Voluntary Benefits

A large assortment of voluntary benefits allow you to customize your benefit package.

Company Paid Benefits

Eligible employees receive base life insurance and disability at no cost to help with financial needs.

401(k) Retirement Savings Plan

We provide a generous employer match contribution while you put away money for your retirement.

Employee Perks

Employees get access to a wide selection of discounts/perks both local and nationwide.

Job Details

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Stevens Center Building

Location: Sioux Falls, SD

Address: 900 East 54th St N, Sioux Falls, SD 57104, USA

Shift: Day

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $26.00 - $41.50

Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0223665

Job Function: Information Technology

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Current Employees Apply Here

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Current Search Criteria

• Applications Support Analyst
• Sioux Falls
• South Dakota
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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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• Job function

  Information Technology

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