Applications Support Analyst

NEW Health; Chewelah (WA); On-site; USD 57,000 - 69,000; Full time

Job summary

NEW Health is seeking a dedicated IT/Applications Support professional to maintain electronic health record systems and provide related training and technical support. You will work with clinicians, staff, and vendors to ensure applications run smoothly and securely.

The role emphasizes staying current with healthcare IT standards, HIPAA regulations, and state/federal records rules, while travel may be required to support facilities across the region.

Qualifications

• Associate degree in IT or clinical field preferred.
• Experience in a healthcare environment preferred.
• Familiarity with electronic health record systems preferred.

Responsibilities

• Provides primary support for NEW Health applications and related peripherals.
• Reviews release notes, tests changes, and communicates impact to stakeholders.
• Tests new processes, designs, and documents improvements in the knowledgebase.
• Maintains history of staff trainings related to electronic records systems.
• Collaborates with IT staff, end users, and vendors to resolve issues.

Skills

Computer skills

Organizational skills

Interpersonal skills

Collaboration

Education

Associate degree in IT or clinical field

Tools

Electronic health record systems

Job description

Job Details

Job Location: NEW Health Administration - Chewelah, WA 99109
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: $27.36 - $33.13 Hourly

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington's leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager
Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager -> Care Coordination Manager
Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeks of paid time off your first year plus nine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, and vision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution
• Continuing education, license, and tuition reimbursement opportunities

The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job

Improve the overall health of the communities we serve by maintaining the electronic record systems, providing related training and related technical support.

Essential Duties and Responsibilities

• Serves as primary support for NEW Health applications and associated peripherals.
• Reviews application release notes, tests functionality changes, communicates impact to affected parties, and provides recommendations related to upgrade processes.
• Tests new application processes and procedures, redesigns, implements, monitors, evaluates and reports on improvements.
• Maintains history of completed electronic record systems staff trainings.
• Collaborates with NEW Health IT staff and University Staff, end users, and vendor support to resolve issues.
• Develops and maintains application documentation in IT department knowledgebase.
• Performs and/or coordinates application maintenance with vendors.
• Works collaboratively with administrative staff and committees to enhance application systems and promote workflow adoption.
• Works directly with providers & medical staff and University Staff trainers to gather content, design, customize and modify documents, templates and workflows utilized in applications.
• Remains current with standards of primary health care practices.
• Maintains application compliance in accordance with state and federal regulations.
• Ensures HIPAA compliance regarding patient information in clinical department work areas.
• Assures compliance with relevant state & federal records regulations through research and consultation with appropriate agencies, including a full working knowledge of requirements for release & disclosure of personal health information and HIPAA regulations.
• Performs other duties as assigned.
• Analysts may specialize in clinical applications, business applications, or both as needed:
  • Clinical Applications include Medical, Dental, and Pharmacy applications.
  • Business Applications include IT, HR, Training, Finance, Communications, and other operational applications.

Travel may be required.

Qualifications

• Education/Experience: Associate degree in Information Technology or Clinical field preferred. Experience working in a healthcare environment, with clinical staff, and electronic health record systems experience are all preferred qualifications.
• Skills: Computer skills required. An attitude of professionalism and courteousness is required. Must be organized, self-motivated, proactive and independent. Collaboration is often required to achieve goals. Excellent organizational and interpersonal skills are necessary.

Physical Demands

While performing the duties of this job, the employee is regularly required to hear, use vision, stand, sit and be mobile. The employee will use hands to finger, handle and feel. Communicating occurs constantly throughout the day. Lifting occurs about half the time up to 10lbs. Rarely is there a need to lift more than 10lbs.