Applications Service Delivery Analytics Specialist

3M; United States; Sur place; USD 95 000 - 130 000; Plein temps

Résumé du poste

Scorpion Therapeutics seeks an Applications Service Delivery Analytics Specialist to design, develop, and enhance analytics, dashboards, and reporting solutions for AMS performance and governance.

You will implement data models, automation, and reporting processes for capacity planning and performance tracking, analyze trends and risks, and support continuous improvement initiatives with global teams, with potential hybrid work near MN headquarters and up to 5% travel.

Qualifications

• Bachelor’s degree; 5+ years in analytics, reporting, or operational performance metrics within IT service management, managed services, or similar environments.
• Experience with BI tools (Power BI), data analysis, and enterprise system data integration.
• Familiarity with Jira, ITIL, SQL preferred.

Responsabilités

• Design, develop, and improve analytics, dashboards, and reporting solutions for AMS performance.
• Implement data models, automation, and reporting processes for service capacity planning and performance tracking.
• Support governance and continuous improvement initiatives and assist with strategic service transitions and agreement modifications.

Outils

Power BI

SQL

Jira

ITIL

Description du poste

Role:

Applications Service Delivery Analytics Specialist responsible for designing, developing, and improving analytics, dashboards, and reporting solutions to monitor Application Managed Services (AMS) performance, contractual metrics, and operational governance.

Core responsibilities:

Implementing data models, automation, and reporting processes for service capacity planning, work execution, and performance tracking; analyzing operational data to identify trends, risks, and opportunities; supporting governance and continuous improvement initiatives; and assisting with strategic service transitions and agreement modifications.

Requirements:

Bachelor’s degree; 5+ years in analytics, reporting, or operational performance metrics within IT service management, managed services, or similar environments; experience with BI tools (e.g., Power BI), data analysis, and enterprise system data integration.

Preferred qualifications:

10+ years of related experience, familiarity with Jira, ITIL, SQL, and experience supporting application managed services or outsourced governance.

High-value specifics:

Focus on IT service delivery, managed services, operational analytics, and enterprise data systems. Collaboration with global teams, reporting to Service Delivery leadership, with potential remote work (within 50 miles of MN headquarters) and up to 5% travel.