Applications Manager (NetDocs & File Trail)

Nixon Peabody LLP; Chicago (IL); On-site; USD 136,500 - 210,100; Full time

Benefits offered by this job

Standard benefits package

Job summary

Nixon Peabody LLP seeks an Applications Manager to oversee the implementation and optimization of business applications. This role requires a minimum of 5 years of experience with enterprise software services and knowledge of Document Management Systems.

The ideal candidate will manage systems across multiple locations and help ensure efficient performance, working closely with various teams. A competitive salary range of $136,500 to $210,100 is offered for the Chicago location.

Qualifications

• 5+ years progressive experience working with enterprise software services.
• Experience in managing enterprise applications in a law firm environment.
• Exceptional communication and relationship building skills.

Responsibilities

• Oversee implementation and optimization of business applications.
• Coordinate with teams to ensure system performance and cloud migration.
• Establish ownership over enterprise applications.

Skills

Enterprise software services

Cloud-based platforms

Document Management Systems

Communication skills

Analytical problem-solving

Education

Bachelor’s degree in computer science or related field

Job description

Job Description

The Applications Manager is responsible for overseeing the implementation, support, and strategic optimization of specific business applications within the organization. A core aspect of this role is to enhance and continually optimize the user experience, ensuring that software solutions are intuitive, efficient, and aligned with business objectives.

This role blends portfolio leadership, application lifecycle governance, delivery oversight, and stakeholder engagement to ensure that systems remain reliable, secure, scalable, and aligned to the firm’s business objectives. The Application Manager plays a critical role in supporting the firm’s enterprise applications, including DMS (NetDocuments), Records Management systems and their associated integrations and workflows and AI directions. A remote work schedule is available for this position.

Location: Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC

Key Responsibilities

• Coordinate, oversee and delegate the firm’s technology department resources as well as vendors, contractors and consultants, acting as a project manager while also working with dedicated project manager on larger projects.
• Work closely with related teams to ensure optimal system configuration and performance, upgrade and modernize applications, support cloud migration and align feature adoption with business requirements.
• Establish ownership over a portfolio of key enterprise applications around content management. Partner with other teams outside of IT to ensure proper operation, maintenance and lifecycle management of additional enterprise platforms.
• Lead the selection, deployment, management, and continuous optimization of applications, with a strong focus on improving end-user experience and aligning with organizational goals.
• Lead team initiatives to monitor, troubleshoot, support, document, and maintain all required systems. Perform systems administration functions for in-house, cloud-based, or custom solutions including addressing day-to-day runtime issues, regular upgrades/patching, and testing. Ensure 24x7 high availability, performance, and sufficient capacity for efficient day-to-day operations.
• Develop and maintain a roadmap for systems including upgrades, adoption of new features, replacement of related servers, and cloud migration where possible. Meet regularly with vendors and internal system owners to stay abreast of new features, plan upgrades and adoption strategies, understand client upgrade requirements, and evaluate licensing changes.
• Communicate effectively with non-technical customers and sponsors. Collaborate with business units to gather requirements, recommend solutions, and deliver enhancements or new applications that optimize usability and efficiency.
• Evaluate and recommend steps required to upgrade/replace/migrate enterprise systems, coordinating the development and execution of complex project plans as needed.
• Assist in implementing disaster recovery and business continuity plans for enterprise applications.
• Perform other duties as assigned.

Qualifications

• 5+ years progressive experience working with enterprise software services.
• Bachelor’s degree in computer science, computer engineering, information technology, or equivalent experience.
• Stay current with industry trends and emerging technologies to recommend innovative solutions that elevate the user experience. Continuously develop technical and professional skills.
• Strong knowledge of enterprise Document Management, Records Systems and related systems.
• Strong understanding of enterprise application architectures, databases, integration technologies, and application lifecycle management.
• Experience with cloud-based platforms.
• Demonstrate leadership experience supporting legal industry applications or working in a law‑firm environment required.
• Exceptional communication, relationship building, and stakeholder management abilities.
• Strategic thinker with analytical problem‑solving abilities and attention to detail.
• Proven ability to manage multiple priorities while maintaining delivery focus and quality.

Compensation

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on an array of factors, including but not limited to: work performance, geographic location, work experience, education, and qualifications. Because such contingent compensation is not yet calculable or may be zero ($0) in some circumstances, the above-listed salary range(s) are Nixon Peabody’s good faith estimate of the annual salary(ies) it reasonably expects to pay for the position at the time of this posting.

Equal Opportunity & E-Verify

Nixon Peabody LLP is an Equal Opportunity / Affirmative Action Employer: Disability / Veteran. Nixon Peabody is committed to creating a fair workplace and does not discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, or any other characteristic protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, we will consider for employment qualified applicants with arrest and conviction records.

To comply with Federal law, Nixon Peabody participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA). Please refer to the Notice of E-Verify Participation and the Right to Work posters on the Nixon Peabody Careers page for more information.