Applications Engineer: Technical Trainer & Customer Support

PSG, a Dover company; Grand Terrace (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

PSG, a Dover company, is seeking an Applications Engineer to respond to inquiries from the sales force and customers about product technical aspects. The role leads technical training on product selection, performance, and troubleshooting, reviews specifications, and generates proposals.

The role emphasizes developing knowledge of PSG products and services, and supporting marketing and customer-facing activities with technical expertise.

Qualifications

• Bachelor’s degree in engineering or equivalent education and work experience.
• 2+ years of experience with engineering degree (Applications Engineer).

Responsibilities

• Provide guidance to sales team and channel partners for selection, configuration, and quotation of products.
• Provide technical support and troubleshooting for channel partners and end users.
• Conduct technical training of internal team members, channel partners, and other industry participants (EPCs, consultants, end users).
• Provide technical support in marketing activities such as creating market literature and supporting trade shows and events.
• Conduct market research through trade associations, internet investigation and corporate services.
• Develop and maintain knowledge of competitive products and report on activity in the marketplace.

Skills

Product knowledge learning

Customer interaction (technical)

Pump/select accessories knowledge

Mechanical system analysis

MS Office proficiency

Highly organized

Education

Bachelors in engineering

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

PSG, a Dover company, is seeking an Applications Engineer to respond to inquiries from the sales force and customers about product technical aspects. The role leads technical training on product selection, performance, and troubleshooting, reviews specifications, and generates proposals.

The role emphasizes developing knowledge of PSG products and services, and supporting marketing and customer-facing activities with technical expertise.