Applications Engineer – ServiceNow (Remote)

Top Tier Reps LLC; Santa Ana (CA); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading legal technology firm is seeking an Applications Engineer to manage and enhance its ServiceNow platform. This role involves ensuring platform stability, performance, and security. Candidates should have over 4 years of experience with ServiceNow, strong knowledge of IT operations, and excellent communication skills. This is a remote position with a salary range of $100,000 to $130,000 per year.

Qualifications

• 4+ years of experience working with ServiceNow (ITSM/ITOM modules).
• 4+ years in IT operations with cross-functional collaboration.
• Strong knowledge of ServiceNow architecture and best practices.

Responsibilities

• Administer and manage ServiceNow upgrades and configurations.
• Design and implement scalable platform enhancements.
• Provide operational support across ServiceNow modules.

Skills

ServiceNow architecture knowledge

Cross-functional collaboration

Agile/Scrum teamwork

Excellent communication skills

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

MID Servers

CMDB/CSDM

Job description

About the Role

Our client, a prestigious Am Law 100 firm, is seeking a skilled Applications Engineer to support and enhance its global ServiceNow platform—the firm’s enterprise system of record for ITSM and ITOM functions.

Salary range: $100,000 to $130,000 a year

While the position is remote, the company prefers candidates who reside in or within commuting distance of one of the following locations:

• Los Angeles, CA
• New York, NY
• Washington, DC
• Orange County, CA
• Houston, TX
• Dallas, TX

About the Role

The Applications Engineer will ensure platform stability, performance, and security while driving enhancements and integrations across the firm’s global infrastructure.

Key Responsibilities

• Administer and manage ServiceNow upgrades, configurations, and patching

• Design and implement scalable platform enhancements per ServiceNow best practices

• Maintain and monitor MID Servers to ensure high availability and optimal configuration

• Provide day-to-day operational support across ServiceNow modules (ITSM/ITOM)

• Lead integrations using ServiceNow Integration Hub

• Collaborate on Agile/Scrum teams to gather requirements and define user stories

• Ensure compliance with firm-wide security policies and ISO 27001/2 standards

• Develop dashboards and customized reporting for key stakeholders

• Support ITSM governance and process adherence

Required Qualifications

• Bachelor’s degree or equivalent experience

• 4+ years of experience working with ServiceNow (ITSM/ITOM modules)

• 4+ years in IT operations with cross-functional collaboration

• Strong knowledge of ServiceNow architecture and best practices

Preferred Qualifications

• Experience with ServiceNow HAM Pro

• Familiarity with ITIL and ITSM frameworks

• Hands-on experience with CMDB, CSDM, Discovery, and Service Mapping

• Excellent communication and stakeholder management skills

This is an excellent opportunity for a ServiceNow professional to step into a strategic, high-impact role within a world-class legal technology environment.