Applications Engineer II, Midwest

Mastercam; United States; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

Mastercam is seeking an Applications Engineer in the Detroit metro area to bridge technology and customer success. You will provide expert CAD/CAM guidance, training, and support to customers, channel partners, and internal teams, helping maximize Mastercam value while delivering innovative solutions.

You will collaborate with product and sales teams, conduct demos and PoCs, and assist with post-sale implementation.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or related field, or equivalent experience.
• 3–5 years of CAD/CAM programming, manufacturing, or applications engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software required.
• Knowledge of CNC programming, machining processes, and tooling desirable.

Responsabilités

• Provide expert-level support to customers and channel partners troubleshooting Mastercam issues.
• Analyze customer workflows and recommend tailored solutions to improve efficiency.
• Serve as a technical resource for escalated inquiries with timely resolutions.
• Collaborate with product management to provide customer feedback for enhancements.
• Test and validate new features, ensuring real-world usability.
• Assist sales with pre-sales activities including demos and PoCs.
• Support post-sale implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, and macros to meet customer needs.
• Create knowledge base articles and technical documentation.
• Deliver hands-on training sessions, in-person or online.

Connaissances

Mastercam proficiency

CAD/CAM knowledge

Manufacturing processes

CRM tools

Communication skills

Travel readiness

Formation

Bachelor’s degree in Engineering/CS/Manufacturing

Outils

Salesforce

NetSuite

Description du poste

The Applications Engineer at Mastercam plays a pivotal role in bridging the gap between technology and customer success. This position is responsible for providing technical expertise, training, and support to Mastercam’s customers, channel partners, and internal teams. As an expert in CAD/CAM software and manufacturing processes, the Applications Engineer ensures customers maximize the value of Mastercam products while addressing technical challenges and delivering innovative solutions.

*Must be located in the MI (Detroit or Grand Blanc Area) area*

How You’ll Drive Success

CUSTOMER SUPPORT AND SOLUTIONS

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution

PRODUCT EXPERTISE AND COLLABORATION

• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.

PRE-SALES AND POST-SALES SUPPORT

• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.

INNOVATION AND OPTIMIZATION

• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community.

DOCUMENTATION AND REPORTING

• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement.

TRAINING AND ENABLEMENT

• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

The Talents We’re Seeking

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
• 3 – 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software is required.
• Knowledge of CNC programming, machining processes, and tooling is highly desirable.

REQUIRED SKILLS

• Proficiency in Mastercam and familiarity with other CAD/CAM tools.
• Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining.
• Experience with simulation software and post-processor customization is a plus.
• Familiarity with CRM tools (e.g., Salesforce, NetSuite).

PREFERRED SKILLS

• Excellent problem-solving and analytical skills.
• Strong communication and presentation abilities to explain complex technical concepts clearly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits and trade shows and international events.

Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

• Winning Together: Collaboration is not optional—it is the engine that drives us.
• Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.