Applications Engineer Denver, CO

JPC Partners; Denver (CO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Technical Solutions Engineer to join their dynamic team in Denver. This exciting role involves engaging with clients, troubleshooting complex issues, and providing exceptional support for geospatial software applications. You will be the face of the company, delivering software demonstrations and training while maintaining strong relationships with customers. With a focus on innovation and collaboration, this full-time onsite position offers a unique opportunity to travel and contribute to the growth of the customer base. If you are self-motivated and thrive in fast-paced environments, this role is perfect for you.

Qualifications

• 6+ years of experience in IT and Geospatial software.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Troubleshoot customer issues via email, phone, and on-site visits.
• Conduct software demonstrations at trade shows and customer sites.

Skills

Geospatial software (SOCET GXP, GXP Xplorer)

IT administration

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Remote application support

Virtual servers (HyperV, VMware)

Organizational skills

Windows/Linux OS knowledge

Education

Bachelor's Degree

Certifications (SEC+, Network+, Cloud+)

Tools

Salesforce

Azure DevOps

Job description

We are looking for a Customer Technical Solutions (CTS) – Applications Engineer that will have experience in desktop, virtual server, and cloud based applications and services. Other duties will require troubleshooting customer issues and requests via e-mail, phone, and on-site customer visits. Customer interactions are documented in Salesforce (Customer Relationship Management). Software deficiency and enhancement requests are documented in Azure DevOps. Candidate will be required to conduct software demonstrations at trade shows, conferences, and customer sites, so strong presentation and public speaking skills are needed. Assist with training material development and other sales, marketing, testing, and customer support activities as required. Work with members of our software team, product managers, and customers to develop, integrate, and configure the different client applications.

As a CTS representative, you will be self-motivated and self-sufficient in a fast paced, customer facing environment where you will often be the client’s first impression for both analysts and leadership. You will be asked to actively seek new opportunities to grow the customer base, assist sales, and maintain relationships with existing customers by providing custom training at sites and technical support for client products. In this distinct environment, candidates will have the opportunity to travel and shape our current customer base and engage in unique opportunities within the company and at customer sites.

Because of the need for consistent, in-person collaboration and/or the requirement to perform all work, this will be a full time onsite role.

Please note that pursuant to a government contract, the specific positions requires US citizenship status.

Required Education, Experience, & Skills

1. Experience in Geospatial software like SOCET GXP and GXP Xplorer
2. Information Technology (IT) administrator knowledge and experience
3. Strong analytical, problem-solving, and debugging skills
4. Excellent communication skills, both written and verbal
5. Attention to detail, design, and UX awareness
6. Ability to work well in a very dynamic, fast-moving environment with high expectations
7. Ability to work independently and with little supervision
8. Remote application support
9. Proficiency with virtual servers (HyperV and VMware)
10. Exceptional organizational and prioritization skills
11. Strong problem solving and analytical skills to diagnose issues at system level, including Windows/Linux operating system, SQL Server, web services, and application integration
12. Ability to track down root causes and prepare findings and resolution recommendations
13. A valid passport and the ability to travel domestically or internationally
14. Top Secret clearance required
15. U.S. CITIZENSHIP REQUIRED. Candidates selected for some positions will be subjected to a government security investigation and will need to meet eligibility requirements for access to classified information
16. Typically a Bachelor's Degree and 6 years work experience or equivalent experience

Preferred Education, Experience, & Skills

1. Any certifications in SEC+, Network+, and Cloud+ would be ideal.
2. Familiarity with AWS environment
3. Top Secret/SCI