Applications Engineer

TRUMPF North America; Santa Clara (CA); On-site; USD 108,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision benefits

Employer-paid vision premiums

Tuition reimbursement

Paid family and parental leave

Paid time off from day one

Life insurance

Disability coverage

Gym membership subsidy

Employee referral bonuses

Job summary

TRUMPF North America is seeking an Applications Engineer to support the sales force with technical evaluation and design concepts, traveling to customer sites as needed. You will collaborate with R&D and product centers, and help identify reliable solutions to ensure customer satisfaction throughout the sales cycle.

Join a family-run, high-tech company with global reach, bringing expertise in lasers, machine tools, EUV and electronics to develop new technologies for future generations.

Qualifications

• 3+ years in similar engineering positions.
• Read and understand vacuum system architecture and related electrical/control concepts.
• Basic understanding of systems/network communications (Ethernet, DeviceNet, Profibus).
• Proficient with Microsoft Office and relevant administrative and industry software.
• Strong communication, interpersonal and organizational skills.
• Willingness to travel to U.S. and European sites up to 25%.
• Bachelor’s degree or higher in Electrical Engineering, Physics, or Materials Science.
• Experience with semiconductor wafer fab equipment or vacuum coating is desirable.
• Customer service or sales support experience; proven project management skills.
• Application programming experience.

Responsibilities

• Maintain an expert level of product knowledge and industry applications – e.g. Semiconductor, Display, Optical
• Articulate technology and product positioning to both business and technical users; provide design and specification development support
• Respond to functional and technical elements of RFIs/RFPs
• Listen, understand, and convey customer requirements to internal stakeholders; lead client consults and presentations
• Perform technical/product training for salespeople, estimators, and engineers at client accounts
• Assist in the design and development of new products and tools necessary to progress business objectives
• Coordinate with product centers to ensure a transparent path to development projects and technical objectives
• Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence
• Provide status reporting of ongoing projects and future projects
• Travel to project sites for start-up, integration, and training services
• Resolve customer issues in line with company mission and objectives
• Maintain professional business relationships within client accounts
• Support promotions and product sales at trade shows and events
• Cooperation with other TRUMPF Huettinger departments

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

The Applications Engineer is a technical resource for the dedicated sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the Trumpf Huettinger sales team and R&D departments of the product centers, as technical advisor and product advocate, the Applications Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle and collaborate closely with experts from the product centers.

Duties & Responsibilities

• Maintain an expert level of product knowledge and industry applications – e.g. Semiconductor, Display, Optical
• Articulate technology and product positioning to both business and technical users· Provide design and specification development support to consultants, integrators, and distributors
• Respond to functional and technical elements of RFIs/RFPs
• Listen, understand, and convey customer requirements to internal stakeholders; eventually leading to a client consult and presentation of proposed design and technical concepts
• Perform technical/ product training for salespeople, estimators, and engineers at client accounts
• Assist in the design and development of new products and tools necessary to progress business objectives
• Through coordination and cooperative efforts, communicate and review client technical roadmaps to product centers and ensure there is a transparent path to 1) allow TRUMPF Huettinger development projects and new technical concepts to hit windows of opportunity and 2) consistently meet the client’s technical objectives and expectations.
• Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company-approved databases
• Provide status reporting of ongoing projects and future projects
• Travel to project sites to perform start-up, integration, and training services
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Maintain professional business relationships within client accounts
• Support promotions and product sales at defined product trade shows and events
• Cooperation with other TRUMPF Huettinger departments
• If necessary help with 24 hour customer support line

Experience & Education

• Experience of 3+ years in similar engineering positions
• Read and understand vacuum system architecture, including mechanical and electrical blueprints; and have a basic understanding of electrical and control systems
• A basic understanding of systems/network communications technology – Ethernet, DeviceNet, Profibus, etc.
• Proficient in Microsoft Office and relevant administrative and industry software
• Strong communication, Interpersonal and organizational skills
• Necessitates local travel to customer sites; and other U.S. and European travel (25%) when required
• Bachelor’s degree or higher strongly preferred in the area of Electrical Engineering, Physics, or Material Sciences.
• An equivalent combination of education and aforementioned experience would be considered.
• Desirable industry experience includes semiconductor wafer fab equipment, vacuum coating and plasma processes, power supplies (DC, AC, and RF), and induction heating.
• Customer Service or Sales Support experience.
• Proven Project Management skills.
• Application Programming Experience

Pay & Benefits

• Retirement: 401(k) with generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range:

$108,000 to $159,783, plus bonus

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.