Applications Center Aide/Greeter

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

The NYC Department of Housing Preservation & Development is seeking a Community Assistant for the Queens CTAC. This role involves customer service, managing exam applications, and assisting candidates with inquiries. Ideal candidates should have strong communication skills and a desire to work with diverse groups. No formal education required, but customer service experience is preferred.

Qualifications

• Ability to understand and follow simple instructions.
• Must be able to understand and be understood in English.

Responsibilities

• Greet community members and direct them to services.
• Process payments for exam applications.
• Maintain organized files and ensure timely filing.

Skills

Customer Service

Communication

Organizational Skills

Time Management

Problem Solving

Tools

Microsoft Office

Job description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies, our work ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including:

• Recruiting, hiring, and training City employees.
• Managing 55 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

Job Description

The New York City Department of Citywide Administrative Services (DCAS), Human Capital Line of Service, Bureau of Examinations performs responsible work in the development, validation, and administration of Civil Service examinations, conducting field observations and interviews to identify the essential functions of job titles, creating and administering job analysis questionnaires, analyzing questionnaire data to create test plans, and developing, administering, and rating tests for employment and promotion in a variety of NYC government agencies.

The Computer-based Testing & Application Centers (CTACs), located in each of the five boroughs, provide year-round access to computer-administered civil service exams for City jobs. The CTACs provide in-person customer assistance to members of the public seeking to apply and pay for upcoming exams and provide information pertaining to the civil service processes and requirements. The CTACs also perform responsible work in the secure and equitable administration of open competitive, promotional, and practical civil service examinations and related post-exam events, such as Protest Review Sessions and Test Validation Board Report Reading Sessions.

The Administration, Customer & Exam Support (ACES) unit within the Bureau of Examinations is seeking to appoint one (1) Community Assistant who will work at the Queens CTAC as an Applications Center Aide/Greeter.

The Applications Center Aide/Greeter will be responsible for, but not limited to, the following tasks:

• Maintain coverage in the center during hours of operation.
• Greet community members interested in civil service examinations and direct them to appropriate services.
• Distribute exam application and other information, and assist candidates with online application issues.
• Answer telephones and direct calls to appropriate staff. Provide information about services in person or by phone.
• Maintain organized and easily retrievable files and ensure timely filing of materials.
• Process payments via money orders and credit cards for exam applications. Reconcile transactions at shift end.
• Log in candidates for computer-based exams using scheduling software.
• Work at other locations as needed.
• Perform related duties.

This position is open to qualified persons with a disability eligible for the 55-a Program. Please indicate in your cover letter if you wish to be considered under this program.

Apply at www.nyc.gov/jobs or www.nyc.gov/ess for current NYC employees, and search for Job ID # 690353. No phone calls, faxes, or personal inquiries. Only selected candidates will be contacted.

Minimum Qualifications

• No formal education or experience requirements; ability to understand and follow simple instructions is required.
• Must be able to understand and be understood in English.

Preferred Skills

• Strong in-person customer service experience.
• Desire to work with diverse groups.
• Comfortable handling large volumes of the public.
• Good organizational, time management, and planning skills.
• Excellent communication skills, both written and oral.
• Ability to handle sensitive situations and maintain confidentiality.
• Ability to meet deadlines, analyze problems, and manage difficult situations.
• Comfortable working in a fast-paced environment, handling multiple tasks.
• Ability to work independently and as part of a team.
• Strong PC skills, including Microsoft Office.
• Strong attention to detail.

Additional information about federal loan forgiveness programs, NYC residency requirements, and the city’s commitment to diversity are provided in the original description.