Applications Analyst, Staff - Epic Grand Central

Virginia Commonwealth University Health; Camp Kiwanis (MA); On-site; USD 76,000 - 117,000; Full time

Job summary

VCU Health is seeking an Applications Analyst-Staff to manage analysis, design, deployment, and support of IT resources across the health system. The role solves complex problems, designs builds, and guides system upgrades with attention to standards.

Requirements include an associate degree or higher, optional bachelor’s degree, plus three years of related IT experience and Epic certification within the specified period. The role emphasizes collaboration and diverse inclusion across teams.

Qualifications

• 3 years of related experience, including one year of direct IT application experience.
• Epic certification(s) within required timeframe and ongoing maintenance.
• Broad SDLC knowledge and application familiarity across clinical areas and revenue cycle.

Responsibilities

• Designs and builds system solutions meeting user needs within the org's IS architecture.
• Collects information from users, defines scope and objectives, conducts feasibility studies.
• Writes system and configuration specs and maintains technical documentation.
• Troubleshoots application issues, coordinates vendor service requests and upgrades.
• Leads design sessions with end-users and cross-functional teams.
• Adheres to system standards and best practices.

Skills

SDLC knowledge

Troubleshooting

Leadership

Cross-functional collaboration

Education

Associate degree

Bachelor's degree preferred

Tools

Epic

Job description

***To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia***

The Applications Analyst-Staff manages or performs work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources. The role provides solutions to a variety of complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors.

Essential Job Statements

Provides solutions to a variety of complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors. Designs and performs system build to meet customer needs, consistent with the organization’s overall information systems architecture design. Collects and analyzes information from system users, formulates the scope and objectives of the system procedures, and conducts feasibility studies to design possible system solutions. Writes system and configuration specifications that meet user needs upon implementation. Prepares and maintains technical documentation to guide system users and assists with ongoing operation, maintenance, and system development. Performs impact assessment and ensures remediation is accomplished. Utilizes Senior team members for validation. Performs troubleshooting efforts on application issues, submits service requests to vendors, and follows advanced correction steps. Assists with designing, recommending solutions, testing, and supporting system upgrades and improvements. Leads design sessions with other end‑users and/or cross functional teams. May be responsible to guide other team members when appropriate. Adheres to system standards and best practices.

Ensures responsibility and visible commitment to diversity, equity, and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system. Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS. Accepts alternate assignments, as required to fulfill business needs.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education: Associate degree in related field or equivalent combination of related education and experience. Combination of education and experience may be considered in lieu of a degree.

Preferred Education: Bachelor’s degree in business, clinically related field; health informatics or computer science or equivalent.

Licensure/Certification Required: N/A

Licensure/Certification Preferred: Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable. Each project and exam as determined for the specific roles must be passed within three (3) attempts. Successful Epic certification(s) completion required within 90 days of final training. Maintain required Epic certification for appropriate role.

Minimum Qualifications Years and Type of Required Experience: 3 years of related experience; including one year of direct related IT application experience.

Other Knowledge, Skills and Abilities Required: Broad level knowledge of system development life cycle application development experience. Understands the workflow of at least one central application area, including monitoring and troubleshooting tools. Broad level of application knowledge of key clinical areas and/or the revenue cycle. Competent knowledge of interactions between various application subspecialties and ability to lead joint design and development efforts. Understanding of usage of all general‑purpose systems and competent knowledge of associated tools. Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred: Previous experience in the training, build, and/or support of our electronic health record suite Independently determines and develops approaches to a range of moderate solutions with work completed with accuracy and sound judgment, ensuring objectives are met.

Working Conditions

Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone. Provides on call support as needed. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.) Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Perform Shift Work, Repetitive arm/hand movements Hazards: Mental/Sensory –Emotional Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change. This position will be on our Grand Central Epic Application team.

Compensation

Range $75,524.80 - $117,083.20. Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO/Disabled/Protected Veteran

EEO Employer/Disabled/Protected Veteran Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life‑saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all:

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI‑designated cancer centers in Virginia
• The region’s only full‑service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top‑ranked local specialists and all‑around all‑stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.