Applications Analyst II

City of Akron; Akron (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

This is complex technical work in coordinating the City’s business application systems. An employee in this class oversees the operation, evaluation, problem resolution, and maintenance for one or more of the City’s business application systems or divisional computer network.

Works under general direction, with independent judgment, and provides daily support and maintenance for one or more business application systems.

Qualifications

• Considerable knowledge of client/server business applications and their relation to operating systems and databases.
• Strong troubleshooting principles and methods for business applications.

Responsibilities

• Provide daily support and maintenance for one or more business application systems.
• Coordinate upgrades, patches, and changes to applications and ensure license compliance.

Skills

Troubleshooting

System analysis

User interaction

Documentation

Education

Bachelor's degree in computer science or related field

Job description

This is complex technical work in coordinating the City’s business application systems.

An employee in this class oversees the operation, evaluation, problem resolution, and maintenance for one or more of the City’s business application systems or divisional computer network.

Works under the general direction of division management or a senior staff member with considerable opportunity for the use of independent judgment. Work is reviewed for program accomplishment.Provides daily support and maintenance for one or more of the City’s business application systems. Works closely with vendors to design new applications and resolve problems. Develops and documents workstation configurations and works with other staff to coordinate database and security requirements and changes. Assists supervisors and staff with implementing security governance of applications. Assists users with application and operational problems and report generation. Tests, implements, and coordinates upgrades and changes to application systems. Schedules all on-going maintenance activities for assigned systems and restores databases and other system information as needed. Creates and updates programs, processes, panels, tables, menus and reports as needed. Performs ongoing system monitoring and evaluation to ensure proper and efficient operation and license compliance. Uses on-line connections to research and download technical information. May provide analyst support for business application systems by designing, testing and implementing new programs, installing patches, making program changes and updates; and working with users and vendors to resolve problems. Installs, configures, upgrades, and troubleshoots tablets, mobile devices, computer hardware, software, and peripheral equipment and devices. Drives to various sites to transport equipment. Maintains professional competency and keeps current with technological advances and developments. Performs related work as required.

Graduation from an accredited college or university with a baccalaureate degree in computer science or related field and a minimum of three years of paid experience in network, database or business application support. The college requirement may be substituted on a year for year basis with related training and paid experience. Specific program language or application support experience may be required based on current vacancy. Possession of a valid State of Ohio driver’s license.

Considerable knowledge of the client/server business applications used by the City including their relationship to operating systems, connectivity to databases and configuration for effective operation. Considerable knowledge of business application troubleshooting principles and methods. Considerable knowledge of the principles and techniques of system analysis and computer programming and documentation. Knowledge of testing and debugging programs and databases.

Skill in diagnosing and troubleshooting business applications system problems and in developing new or modified programs to meet user needs. Skill in reading and understanding technical computer related reference materials. Ability to interact with users to analyze their needs and to resolve complex problems. Ability to translate technical terminology into terms understandable to users. Ability to establish and maintain working relations with people at all levels of the public and private sectors. Ability to communicate effectively both verbally and in writing. Ability to safely operate a motor vehicle. List of essential job functions available upon request.

This is a classified position.

The selection process will consist of a competitive exam process with credit for education and experience. A passing score must be obtained on the competitive examination in order to receive credit for education and experience. TEST WEIGHTS: Competitive Examination 70%, Education 20%, Experience 10%.

Candidates must meet the qualifications and requirements listed in the announcement at the time of examination and at the time of appointment.

NOTE: The competitive examination may be suspended if shown to be impractical because of an insufficient number of qualified candidates. The candidates will then be ranked in a standard manner based on 70% for qualifying, 20% for education, and 10% for experience.

Since this examination is posted on a combined basis, two separate eligibility lists will be generated with promotional candidates considered before open candidates.

RESIDENCY:

Candidates who have been resident citizens within the corporate limits of the City of Akron for at least one year immediately prior to the examination and who continue to reside within the corporate limits of the City of Akron throughout the remainder of the selection process will have 5 points added to their passing grades.

VETERANS:

A veteran of the Armed Forces of the United States, honorably discharged from active duty, desiring a bonus of 5 points added to their passing grade, must submit proof of discharge in the form of a DD-214 with application.

DRIVER S LICENSE:

An applicant having a valid driver's license from another state will be accepted conditionally provided that, if selected, an Ohio Driver's License must be obtained prior to appointment. Candidates having six or more points on their driving record at the time of appointment will be disqualified from further consideration.

EQUAL OPPORTUNITY EMPLOYER

The City of Akron is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the City realize its full potential. The City benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together. In compliance with Title VII of the Civil Rights Act of 1964 (Title VII), the Americans with Disabilities Act (ADA), the Fair Labor Standards Act (FLSA), and the National Labor Relations Act (NLRA), the City is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. The City adheres to these policies in both our hiring and employment practices.

Applicants are required to meet the minimum qualifications for the position with or without an accommodation. If you are a qualified applicant with a disability, please notify the Department of Human Resources at least one week prior to testing if requesting a reasonable accommodation for the testing process.

The City of Akron is committed to protecting the safety, health and well-being of all employees in our workplace and providing the community with the highest quality municipal services possible. Alcohol, marijuana, and drug abuse in the workplace pose a significant threat to these goals. In furtherance of its goal to maintain a drug and alcohol-free workplace, the City conducts pre-employment drug screening for illegal drugs, marijuana, and the illegal, unauthorized use, or intentional misuse of prescription drugs. Any candidate who tests positive for marijuana or the illegal use of drugs will not be hired.