Applications Analyst-Business

Socket.dev; California (MO); On-site; USD 51,000 - 77,000; Full time

Job summary

Socket.dev seeks a healthcare IT analyst to support core business applications, ensuring high-quality patient care. You will work under senior guidance, coordinate with IS teams, and implement changes following documented procedures. Epic certification within 12 months is required or pursued after hire.

The role emphasizes excellent communication, troubleshooting, and maintaining clear documentation across departments such as Finance and IS. Full-time, on-site position in the United States.

Qualifications

• Requires healthcare/IS experience and Epic certification within 12 months.
• Bachelor’s degree preferred; relevant experience acceptable in lieu of degree.

Responsibilities

• Support core health applications and modules under supervision.
• Coordinate with IS teams including System Admin, DBA, Networking, and Help Desk.
• Provide end-user support and documentation for changes and workflows.
• Troubleshoot issues and document resolutions; update service requests monthly.
• Ensure compliance with PMO guidelines and project documentation.

Skills

Communication skills

Epic Certification

Interpersonal skills

IS applications

MS Office

Education

Bachelor’s degree preferred

Relevant degree or experience in lieu of degree

Tools

Epic Certification

Job description

Default Work Shift: Day (United States of America)

Hours: 40

Salary range: $37.19 - $56.49

Schedule: Full Time

Shift Hours: 8 Hour employee

Department: Information Systems

Job Objective:

Supports the core functions of Eisenhower business applications to enable cost-effective, high quality, efficient, and safe patient care. Implements, administers, and supports assigned business systems under the guidance of senior members of the team. Has a thorough understanding of assigned applications, ancillary systems, and health system operations. Addresses issues and design decisions of moderate to high complexity and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Coordinates application support with other information technology teams including System Administrators, DBA, Networking, Reporting, and the Help Desk. Implements changes using documented procedures that are compliant with department's policies and procedures. Provides solutions to work orders, trouble tickets and projects for assigned departments.

Job Description:

Education:

• Required: Relevant degree or experience in lieu of degree
• Preferred: Bachelor’s Degree

Licensure/Certification:

• Required: Relevant Epic certification(s) required for those positions supporting an Epic application; must complete relevant Epic certification(s) within 12 months of hire or 12 months from transferring into position

Experience:

• Required: Two (2) years in healthcare or information systems related positions

Reports To: Director, Financial Applications

Supervises: N/A

Ages of Patients: N/A

Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Ability to maintain positive interpersonal relations with peers, users and vendors, Ability to teach/train other staff, Excellent communication skills, Excellent oral and written skills, Experience with the assigned applications desirable (Epic Certification if applicable), Experience working in an acute healthcare setting or vendor setting, Facilitation skills, strong organization skills, team building skills, PC Computer skills using MS Office, Internet Browsers, Email, Previous systems analyst or vendors experience a plus, Working knowledge of and experience using healthcare applications

Essential Responsibilities:

• 1.Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• 2.Acts as a liaison between assigned departments, clinical end users and I.S. technical personnel.
• 3.Assists in the coordination and maintenance of all current systems for assigned departments.
• 4.Support the departments and staff during, and post implementation, of assigned applications/systems.
• 5.Provides at the elbow support for providers and end users as needed during and after clinical system upgrades.
• 6.Analyzes current systems and processes in order to identify opportunities for improvement in patient care, provider productivity, financial outcomes and ancillary relations or cost savings.
• 7.Identify and assist with planning for, and developing, department-specific requirements for future product acquisitions.
• 8.Performs written and oral project status reporting on a regular basis as requested.
• 9.Communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.
• 10.Analyzes user-requested programming changes, documents requests, facilitates communication between users and IS staff.
• 11.Works with vendors to determine, review and document acceptance of system changes. Facilitates communications between IS personnel and vendor representatives.
• 12.Provides technical assistance and support to expert users.
• 13.Follows Project Management Office (PMO) guidelines on all projects.
• 14.Assures that all necessary documentation (i.e. procedures, processes) is properly completed.
• 15.Troubleshoots issues and document for vendor resolution.
• 16.Update all service requests on a monthly basis and communicate updates to the requestor on a monthly basis.
• 17.Ensures that email and voice mail indicate unavailability with alternative contact when out of office.
• 18.Assume administrative tasks to support management as requested.
• 19. Perform other duties as assigned.