Applications Analyst

United Auburn Indian Community; Auburn (CA); Presencial; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and wellness benefits (employer

4% retirement contribution

15 paid holidays

4 weeks PTO first year

On-site meals

Resumo da oferta

The United Auburn Indian Community (UAIC) is seeking an Applications Analyst to maintain and optimize CRM, finance, workflow, and productivity tools such as SharePoint, Laserfiche, Salesforce, and various websites. You will analyze business needs, document requirements, and implement solutions with internal teams and vendors.

Under supervision, you’ll train users, troubleshoot issues, and help improve business processes.

Qualificações

• 3+ years’ experience building solutions with Microsoft tools.
• 3+ years’ experience with Enterprise ERP and/or CRM platforms.
• Bachelor’s degree in MIS, CS, IT, or equivalent experience.

Responsabilidades

• Identify and document business processes for new or existing applications.
• Develop workflow diagrams documenting data flows.
• Support end users through training and troubleshooting.
• Ensure changes follow SDLC and security best practices.
• Train end-users on new/modified applications.

Conhecimentos

Microsoft tools

Scripting/SQL

CRM platforms

Documentation

Formação académica

Bachelor’s degree in MIS / CS / IT

Ferramentas

Salesforce

ERP systems

Descrição da oferta de emprego

The United Auburn Indian Community (UAIC) is currently seeking an Applications Analyst for our I.T. department. As a federally recognized Native American tribe, UAIC is committed to enhancing the well-being of our Tribal Members, employees, and the surrounding communities. Join us in a supportive environment where tradition is honored, and innovation is encouraged.

Why UAIC:

• Health and Wellness Benefits: Enjoy 100% employer-paid Medical, Dental, and Vision coverage for you and eligible family members.
• Retirement Planning: We contribute to your retirement account starting at 4%.
• Work-Life Balance: We value your personal time with fifteen (15) paid holidays and four (4) weeks of accrued PTO in your first year.
• On-Site Amenities: Benefit from complimentary on-site breakfasts & lunches, fostering a sense of community and convenience.

Position Summary

With the support and supervision of the Director of I.T., the Applications Analyst maintains various platforms including CRM, finance, workflow and productivity tools. Examples of these include Microsoft SharePoint and Forms, Laserfiche, Salesforce, and multiple websites. The Applications Analyst evaluates business and system needs to achieve the identified requirements. This includes the analysis, documentation, development, and testing of solutions to the applications, systems, websites, and databases the position supports. This position also supports users through user training, application troubleshooting, review of business processes, and communication of user requirements/problems to vendors.

The Applications Analyst implements requirements through direct changes they perform or using third-party vendors as necessary. All work is documented in either a ticketing system or through a project management platform. Through continuous learning, the Applications Analyst is expected to grow their skills to perform more work in-house and to identify opportunities for business process improvement.

Job Functions

Essential Functions

• Works with others to identify and document business processes for new or existing applications
• Develops workflow diagrams to document process and data flows
• Identifies resource needs to complete projects and application modifications
• Keeps I.T. leadership and stakeholders well informed of project and issue status
• Ensures all application changes follow SDLC and security best practices
• Develops, modifies, and maintains enterprise-wide and department-specific applications
• Writes code to create or modify applications
• Develops and implements automated processes and reports
• Implements and executes standard testing processes to ensure applications achieve all design specifications
• Provides support to end users and tracks issues in ticketing tool
• Investigates application issues and individually, or with the assistance of other staff, takes appropriate action to resolve the issue
• Trains end-users on new and modified applications through developed and sourced training material
• Stays current on new trends and recommends technologies which would improve the organization’s operational effectiveness
• Provides data for justification of budget in relation to work assignments as needed
• Identifies and recommends new trainings and technology to improve the technical capabilities of the I.T. team
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge

• Project management concepts including documenting requirements, creating timelines and managing tasks to deadlines
• Proficient in documenting applications including system, data and process modeling
• Understanding of the SDLC and how to apply when designing, developing, testing and implementing applications
• Basic understanding of the systems required to implement and maintain secure enterprise platforms
• Deep understanding of CRM platforms such as Salesforce
• Understanding of testing methodologies and how to write and implement test scripts

Skills

• Proficient with scripting and/or programming languages including SQL
• Proficiency in website development and coding
• Firm understanding of a Microsoft systems environment
• Proficiency in MS Office tools including Visio
• Strong customer service and troubleshooting skills
• Strong listening and communicating skills
• Strong organizational and documentation skills

Abilities

• Exhibits sound & accurate judgment while resolving issues
• Able to identify systemic issues early and propose solutions
• Gathers and analyzes data to make informed recommendations
• Documents and interrupts general business requirements in the process of developing system requirements
• Ability to work with stakeholders to prioritize work, including the needs of the I.T. department
• Ability to plan, organize and prioritize work to ensure deadlines are met
• Establishes and maintains effective working relationships with those encountered throughout the organization
• Adapts quickly to change
• Ability to organize and plan projects of varying complexity
• Ability to effectively communicate technical information, both verbal and written to a wide range of end-users
• Ability to learn and become proficient in UAIC-specific tools and language
• Ability to operate various office equipment
• Ability to clear all necessary background checks

Qualifications

• 3+ years’ experience building solutions with Microsoft tools
• 3+ years’ experience with Enterprise ERP and/or CRM platforms

Preferred qualifications:

• Salesforce Certified Administrator or Salesforce Advanced Administrator certification
• Microsoft 365 Administrator or Developer certification
• ERP Administrator coursework or certification
• Bachelor’s degree in MIS, Computer Science, Information Technology, or equivalent experience

Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk more than half a mile; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job, with or without correction, include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Special Requirements

Must maintain STRICT CONFIDENTIALITY of all UAIC information received in trust and confidence.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.