Applications Administrator IV (IT Systems)

uofl; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

The University of Louisville ITS seeks an Application Administrator IV to provide specialized support for departmental software applications, either cloud or on-premise, ensuring systems align with the university's enterprise technology environment (backups, DR, authentication, integrations, security).

With limited supervision, you will maintain systems, plan upgrades, monitor integrations, conduct training, and collaborate with campus stakeholders to continuously improve processes and outcomes.

Qualifications

• Bachelor's degree in Business, Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience.

Responsibilities

• Provide specialized support for business-critical departmental software applications including: primary contact point for system support, timely communications with customers, documentation of system configuration and operations, and ensuring satisfied organizational and customer expectations.
• Daily system maintenance and upgrade planning/execution; monitoring and stability of system and integrations; system administration including configuration, integration, security, and programming; status reporting; end-user training.

Skills

Organizational Skills

Software Application Administration

Communication Skills

MS Office

Education

Bachelor's degree in Business or Computer Science

Job description

Department:

Location: Belknap Campus

Time Type: Full time

Worker Type:

Regular Job Req ID: R109287

Minimum Requirements:

Bachelor's degree in Business, Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience. Grade 9 (Salaried).

Position Description:

The Application Administrator IV position, is a role based in Information Technology Services (ITS) that provides support for departmental software applications. (cloud or on-premise) With limited supervision, the Application Administrator IV provides specialized support for business-critical software applications to ensure systems are c onfigured to align with the University of Louisville (UofL) enterprise technology environment. (Backups, DR, Authentication, Integrations, Security, etc.) Through collaboration with internal ITS Enterprise teams and the campus stakeholders, the Application Administrator IV will be responsible for the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide specialized support for business-critical departmental software applications including:
  • Serving as a primary contact point for system support.
  • Productive and timely communications with customers.
  • Documentation of system configuration and operations.
  • Ability to effectively communicate complex business processes and technical concepts to a non-technical audience.
  • Ensuring that organizational and customer expectations are met.
  • Promoting continuous process/system improvements.
  • Change management.
  • Ensure system implementation aligns with the overall enterprise technology environment (Backups, DR, Authentication, Integrations, Security, etc.).
• Daily support and accountability for:
  • System maintenance and upgrade planning/execution.
  • Monitoring and stability of system and integrations.
  • System Administration: Configuration of system and functionality, Integration, Security, Programming/coding (planning, analysis, design, implementation, testing/integration, maintenance).
  • Status reporting.
  • End user training.
• Seek continuous professional development through training and self-education.
• Coach, mentor, and cross train with team members.
• Other duties as assigned.

PREFERRED QUALIFICATIONS

Data integration experience (flat file data imports/exports, SQL, XML, API's - REST/SOAP, IPaaS).

COMPETENCIES

• Organizational Skills.
• Computer Programming and/or Software Application Administration.
• Communication Skills - Verbal and Written.
• Competency in Microsoft Office programs (Excel, Word, etc.).

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.