Application & Training Specialist

COSMED - The Metabolic Company; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading medical equipment company is seeking an Application & Training Specialist. This role involves installations, trainings, and certifications of products, with significant travel required. Candidates must have a BS in Exercise Physiology and 3+ years of related experience. The specialist will also manage customer service inquiries and service visits. A competitive benefits package includes medical and vision insurance, as well as a 401(k).

Qualifications

• Minimum of 3 years of experience in exercise physiology and/or PFT.
• Experience servicing electronic equipment strongly preferred.
• Experience operating metabolic and PFT equipment strongly preferred.
• Technical aptitude required.

Responsibilities

• Travel to customer sites for installations, training, and certifications ( >75% travel is required).
• Perform service as needed.
• Maintain documentation per Quality System and internal CRM standards.
• Train personnel on proper use and care of equipment.
• Provide telephone and email customer service support.
• Manage expenses within defined budget.

Skills

Self-starter

Strong interpersonal skills

Group communication skills

Ability to work within a cross-functional team

Education

BS in Exercise Physiology or equivalent

Job description

Job Title: Application & Training Specialist

Reports to: Customer Service Manager

Department: Customer Service

Location: USA – Los Angeles, Austin, Detroit, Boston Areas Preferred

Job Summary

The Applications & Training Specialist is responsible for performing installations, trainings, and certifications of all COSMED’s products. Additional responsibilities include fielding and addressing Customer Service inquiries and performing service visits as necessary. All associated records shall be maintained per FDA and internal quality system standards.

Responsibilities

• Travel to customer sites for installations, training, and certifications ( >75% travel is required)
• Perform service as needed
• Maintain documentation per Quality System and internal CRM standards
• Train personnel on proper use and care of equipment
• Provide telephone and email customer service support
• Manage expenses within defined budget

Requirements

• Education: BS in Exercise Physiology or equivalent
• Minimum of 3 years of experience in exercise physiology and/or PFT
• Experience servicing electronic equipment strongly preferred
• Experience operating metabolic and PFT equipment strongly preferred
• Technical aptitude required

Skills and Abilities

• Self-starter, ability to work with a minimum amount of daily supervision
• Strong interpersonal and group communication skills
• Ability to work within a cross-functional team

Physical Requirements

• Ability to lift up to 55 lbs
• Prolonged sitting or standing required, up to 8+ hrs/day

NOTE: The above statements are intended to describe the general nature and level of work. Additional duties might be assigned. Management retains the right to add or change duties of the position at any time.

Referrals increase your chances of interviewing at COSMED – The Metabolic Company by 2x.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service and Training

Industries

Medical Equipment Manufacturing and Wellness and Fitness Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)