Application Systems Manager

Intermountain Healthcare; Murray (UT); On-site; USD 72,000 - 110,000; Full time

Job summary

Intermountain Healthcare seeks an Applications Systems Manager to oversee day-to-day operations of clinical, administrative, or financial systems across hospitals and clinics. You will lead a team, manage budgets, mentor staff, coordinate with stakeholders, and drive incident resolution and process improvements while ensuring service management practices and SLAs are met.

The role supports flexible work options and may include onsite interviews.

Qualifications

• Bachelor's degree in healthcare or computer technology from an accredited institution (education verified).
• Four years of experience in healthcare or computer technology field.
• Six years of experience configuring, supporting, training, and implementing clinical, financial or administrative systems in healthcare.

Responsibilities

• Provide technical leadership for department and day-to-day operations.
• Plan and manage daily operations within budget and capital constraints.
• Direct work by hiring, coaching, mentoring, and performance management including disciplinary actions.
• Manage customer, stakeholder, and vendor relationships and expectations.
• Coordinate resource allocation and project delivery within budget and requirements.
• Coordinate interdependencies and schedules with other project teams and stakeholders.
• Provide technical and application training opportunities to ensure staff competencies.
• Ensure staff follow defined support and service management practices (incident, request, problems, change control).
• Facilitate creation, management and measurement of SLAs/OLAs for assigned applications.
• Define, monitor and improve application-specific metrics and customer satisfaction.
• Coordinate across IS teams to resolve incidents and drive root-cause analyses and improvements.
• Maintain technical support documentation and deliver staff training.

Skills

Leadership

Communication

Analysis

Problem solving

Task prioritization

Teamwork

Customer service

Education

Bachelor's degree in healthcare or computer technology

Job description

Job Description:The Application Systems Manager is responsible to oversee the day to day operations of a defined set of applications (clinical, administrative, or financial). This includes activities related to the analysis, configuration, testing, support, release, training, and/or implementation of these technologies. Typically these systems are utilized across multiple hospitals, clinics, divisions. This position is responsible to adopt best practice standards that are in line with IS and business strategies.We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetingsScopeDirects the operations of the department/function responsible for clinical, administrative, or financial systemsManages budgets and financial assets to achieve financial objectives.Oversees human resource management and staff training for the department.Majority of day to day work is spent managing the work of the team rather that participating in the technical delivery of the work.Job Essentials1. Provides technical leadership and direction for department/area and is responsible for the day-to-day operations of a group of employees including employee engagement, adoption of best practices, and problem resolution.2. Accountable to plan and manage the daily operations within the parameters of their departmental operating and capital budgets.3. Responsible for directing the work of employees for area of accountability, including hiring, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes disciplinary action.4. Manages customer, stakeholder, and as applicable, vendor relationships and expectations.5. Regularly communicates with staff and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.6. Coordinates technical interdependencies, schedules, and business requirements with other project teams and with key business stakeholders.7. Responsible to provide adequate technical and application(s) specific training opportunities to ensure staff competencies.8. Ensures that all staff within the department follows Intermountain defined support and service management best practices (e.g. incident, request, problems, change control, etc.).9. Facilitates the creation and management and measurement of operating and service level agreements for assigned applications.10. Defines, manages, and monitors application specific metrics as outlined in the SLA, OLA (e.g. incident, request, problems and time to resolution and overall customer satisfaction.11. Effectively coordinates across IS teams to develop and test solutions and to resolve incidents and problems driving to true root cause analysis and process improvements. Focuses on prevent reoccurrence.12. Oversees the creation and on-going maintenance of technical support related documentation required to effectively support each application. Facilitates training of staff.Minimum QualificationsBachelor's degree in healthcare or computer technology related field. Degree must be obtained through an accredited institution. Education is verified.- or -Four years experience in healthcare or computer technology related field.Six years experience configuring, supporting, training, and implementing clinical, financial or administrative systems used in healthcare (hospitals, clinics, insurance, etc.)- and -Demonstrated effective leadership and communication skills.- and -Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.- and -Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.- and -Experience working in a team-oriented, collaborative environment.- and -Experience working in a healthcare environmentPreferred QualificationsTwo years management experience- and -Three years experience supporting healthcare applications.- and -Experience working in a healthcare environment.- and -Results oriented.- and -Self motivated and directed.- and -Keen attention to detail.- and -Strong customer service orientation.Interact with others requiring the employee to communicate information.- and -Operate computers and other IT equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.Location:SelectHealth - MurrayWork City:MurrayWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$51.73 - $79.87We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.